Care Activation Associate (Contract)

Tomorrow Health

5d•Remote

About The Position

Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most — home. At Tomorrow Health, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers to ensure patients receive the correct and timely care they need to remain healthy at home. As a Care Activation Associate, you will operate at the heart of our care delivery engine. You will own and manage workflows that move partners through onboarding and readiness, ensuring they are prepared to support patients in the home. This is a high-ownership, execution-focused role where you will manage cases end-to-end, coordinate across multiple stakeholders, and proactively drive progress. Your work will directly impact how quickly care is delivered and how effectively our system scales. We’re looking for someone who thrives in fast-paced environments, is highly organized, and takes initiative to push processes forward rather than waiting for direction.

Requirements

2–5+ years of experience in operations, customer support, onboarding, or coordination roles
Strong communication skills across diverse audiences
Highly organized with strong attention to detail
Ability to manage multiple workflows simultaneously and prioritize effectively
High ownership mindset with a bias toward action and follow-through
Comfortable working in fast-paced, evolving environments

Nice To Haves

Experience in healthtech or startup environments
Background in onboarding operations, case management, or process-driven roles
Experience with CRM systems (e.g., HubSpot, Zoho) and workflow tools
Familiarity with documentation-heavy or compliance-driven processes

Responsibilities

Own end-to-end activation workflows
Manage cases from intake through onboarding and readiness
Ensure all required steps (documentation, verification, approvals, scheduling) are completed efficiently
Track progress across multiple cases simultaneously
Drive progress and remove blockers
Proactively identify bottlenecks and take action to resolve them
Follow up persistently with stakeholders to keep cases moving forward
Balance speed with accuracy and compliance
Communicate with partners via phone, email, and text to guide them through onboarding
Coordinate with external stakeholders and internal teams to secure necessary approvals and information
Provide clear, empathetic, and professional communication across all interactions
Ensure accurate and complete documentation across all workflows
Utilize internal tools (CRM systems, communication platforms, and tracking tools) to manage work effectively
Manage a high volume of cases while maintaining attention to detail
Identify patterns in delays, errors, or inefficiencies
Recommend and implement workflow improvements
Contribute to building scalable processes as the organization grows