Cardiology Medical Assistant

ChenMed • West Philadelphia, NC

8d • $20 - $29 • Onsite

About The Position

The Care Promoter, Specialist Cardiology is an unlicensed medical professional with specialized training who performs routine administrative and clinical tasks to support the Specialist PCP and provide a positive patient experience. Clinical duties are performed under direct physician specialist supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led care team focused on comprehensive primary care for a defined patient population.

The position requires travel to all five office locations and locally or regionally to assist with coverage at other centers as needed. The stated schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. The role may also require flexibility to work evenings, weekends, or holidays as needed.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
• At least one year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
• BLS for Healthcare Providers certification.
• Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies, and procedures.
• Excellent interpersonal and customer-service skills, with compassion and empathy toward patients and families.
• Strong oral and written communication, time-management, and organizational skills.
• Ability to collaborate effectively with physicians, clinicians, market leaders, center managers, nurses, case managers, front-desk staff, and other team members.
• Ability to manage complex patient requests from providers and make some independent workload decisions.
• Problem-solving mindset focused on patient needs and team goals.
• Basic phone and computer operation skills.
• Attention to detail and ability to maintain accurate reports and data.
• Ability to maintain organized systems that support timely patient flow and remain calm in busy or stressful situations.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability and willingness to travel locally and/or regionally up to 95% of the time to assist with coverage at other centers as needed.
• Fluency in spoken and written English.
• Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

• Experience working with geriatric patients.
• Experience with an EMR system.

Responsibilities

• Measure and record patient vital signs, interviews, and medical histories.
• Coordinate with the care team to obtain specialist-related medical records and consultation notes.
• Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions.
• Escort patients to exam rooms and support their comfort and well-being.
• Observe patients and report changes in their condition to the Specialist, PCP, Clinician, or other clinical personnel.
• Perform non-critical medical and therapeutic procedures according to medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
• Prepare and administer medications, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary, under physician supervision.
• Call prescriptions in to pharmacies upon physician approval and authorization; use the ChenMed Rx system when authorized to support physician medication dispensing.
• Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
• Catalog and communicate patient needs to the Specialist, PCP, Clinician, and other clinical personnel.
• Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and complete accurate, legal, and ethical documentation.
• Partner with the care facilitator team to greet patients and schedule appointments at check-out.
• Manage Specialist schedules, including ensuring patients have follow-up appointments with their PCP and Specialist.
• Work with Care Facilitators to confirm next-day appointments and appropriately reschedule missed appointments.
• Work with Care Coordinators to ensure Specialist orders are completed and patients are scheduled accordingly.
• Present patients with customer-service surveys at check-out and escalate issues when immediate service recovery is needed.
• Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain or relay information for the physician.
• Perform other duties as assigned or modified at the manager’s discretion.

Benefits

• The posting refers to comprehensive employee benefits and provides a link to benefit information, but does not specify individual benefit offerings.
• Career development and advancement opportunities.
• Bonuses or commissions may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED