Cardiology Clinic Front Desk

INSIGHT Surgical Hospital•Chicago, IL

2h•Onsite

About The Position

The Front Desk performs all activities that enhance patient care and contribute to the organization and efficiency of the Cardiology Clinic Department. The Front Desk ensures smooth patient flow, excellent communication, and efficient scheduling. These duties are to be performed in a highly confidential manner, in accordance with the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Requirements

High-school Diploma required.
Knowledge of commonly utilized confidentiality requirements required.
Strong customer service skills, with a proven track record of demonstrating solid customer service required.
Must be detail oriented, with a demonstrated commitment to providing superior patient care required.
Must possess strong organization and filing skills required.
Strong communication skills with the ability to effectively communicate with population served and involved in patient care required.
Must have proficiency in Microsoft Windows environment including Word and Excel required.
Ensures a safe environment for all patients, family, staff and visitors required.
Ability to adjust quickly to changes in workflow required.
Ability to multitask and prioritize tasks effectively required.
Ability to work effectively as a member of a multidisciplinary team required.
Must possess the ability to take initiative in support of patient advocacy required.
Must possess the ability to coordinate the efficient use of examination rooms by the physician/provider maintaining optimal patient flow required.

Nice To Haves

Knowledge of universal precautions preferred.
Two or more years experience in an ambulatory setting preferred.
Experience with electronic documentation and retrieval of patient information preferred.

Responsibilities

Greet patients warmly upon arrival.
Collect and verify patient information and insurance details.
Enter accurate data into the electronic health record system (Cerner) and create encounters in STAR.
Schedule patient appointments for diagnostic exams and follow-up visits.
Manage appointment calendars to optimize physician and clinic efficiency.
Coordinate rescheduling and cancellations as needed.
Verify insurance prior to the appointment.
Answer incoming patient calls promptly and professionally.
Provide information regarding clinic services, appointment times, and preparation instructions.
Relay patient messages to physicians and medical assistants in a timely manner using EMR messaging system.
Support daily clinic operations with clerical tasks as assigned.
Assist in ensuring that all billing encounter forms are accurate and consist of all services provided.
Participate in Quality Improvement activities as directed.
Participate in continuing education programs and all assigned meetings.
Perform all other duties as assigned.