Cardiac Rhythm Management Technical Field Engineer - Salt Lake City, UT

Medtronic • Salt Lake, UT

5d • Remote

About The Position

Medtronic is seeking a Cardiac Rhythm Management (CRM) Technical Field Engineer to serve as a regional technical and clinical resource. This remote position is not based at a Medtronic site; the employee must reside within the territory and drive to multiple customer accounts. A valid driver’s license is required. The role supports CRM procedure and product launches through customer and employee education, training, technical expertise, and strategic collaboration with sales and cross-functional teams.

The position leads regional education and training, supports national programs, and delivers tailored instruction on CRM therapies, products, procedures, competitive offerings, and clinical evidence. It coordinates and assesses training for new hires and tenured field employees, provides field sign-offs for new hires, and helps teams communicate Medtronic’s competitive advantages. The role also interprets technical and clinical information, helps resolve complex technical issues, shares product feedback with internal teams, and supports clinical research collaboration.

The engineer partners with sales leadership to develop and execute training aligned with business goals, responds to urgent business needs, and builds trusted relationships with customers and colleagues across the region. Implant or clinic coverage may be provided when requested based on regional priorities. The position involves frequent travel to customer clinics, hospitals, and offsite meetings, as well as exposure to clinical environments and their associated physical demands.

Requirements

• Bachelor’s degree and at least 2 years of experience in electrophysiology or in sales, service, or engineering in the cardiac rhythm or implantable medical device industry; alternatively, an advanced degree in engineering or nursing.
• For baccalaureate degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
• Valid driver’s license and ability to reside within the assigned territory and drive to multiple accounts.
• Ability to meet vendor credentialing requirements.
• Ability to travel frequently to customer clinics, hospitals, and offsite meetings.
• Ability to perform the physical and environmental requirements of the role, including handling equipment weighing up to 40 pounds and wearing a 5–7 pound lead apron for extended periods.

Nice To Haves

• Degree in biomedical engineering or nursing.
• Cath Lab, EP Lab, hospital, clinic, or cardiology experience.
• Experience teaching and educating medical personnel, peers, and technical support personnel.
• Thorough working knowledge of cardiac medical terminology and the medical device industry.
• Excellent customer service skills.
• Proven ability to build and maintain positive relationships with peers and colleagues across organizational levels.
• Excellent interpersonal and written and verbal communication skills.
• Ability to coordinate or participate in numerous tasks and projects in a fast-paced environment, remain organized, and meet deadlines.
• Strong work ethic in accomplishing position objectives.
• Expertise with Microsoft tools and other business applications, such as Salesforce.com.
• IBHRE certification (required at Senior and Principal levels).

Responsibilities

• Lead regional CRM customer and employee education and training activities and support national programs.
• Train internal teams and external customers on CRM procedures, therapies, products, processes, and solutions.
• Provide continued education and assessment for tenured field team members.
• Coordinate new-hire training with accountability to the hiring manager and provide new-hire field sign-off.
• Understand competitive technologies and therapies, communicate Medtronic’s competitive advantages, and share competitive information with regional teams.
• Deliver competitive training to field service and sales staff.
• Provide tailored training on Medtronic and competitive products, clinical evidence, and marketplace developments to strengthen local sales and service teams.
• Deliver new-product and procedural field training and ensure teams can communicate the required technical and clinical evidence to customers.
• Build stakeholder relationships through strategic education that promotes Medtronic products and therapies, focusing on clinical value and coordinating with the Regional Economics Manager on economic value conversations.
• Translate complex technical messaging, address competitive claims, resolve complex technical issues, and maintain customer relationships through technical expertise.
• Interpret and participate in communication of product and procedure updates and field corrective actions.
• Collaborate with the Clinical Research Organization on clinical studies and physician research.
• Partner with sales leadership to develop and execute technical and clinical training aligned with business goals.
• Anticipate changes in business conditions using district and region-wide relationships and experience.
• Respond to urgent or rapidly changing business needs and work with sales teams to implement strategic solutions.
• Build cross-functional relationships across Medtronic to support collaborative solutions.
• Build and maintain trusted regional customer relationships based on technical expertise and clinical evidence, and provide expert service at key accounts.
• Provide implant or clinic coverage when requested based on regional strategic priorities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance or reimbursement
• Global well-being program
• Sales incentive plan
• 401(k) plan with employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level