Cardiac Rhythm Management Technical Field Engineer - Omaha, NE
About The Position
Medtronic is seeking a committed professional to join their team as a Cardiac Rhythm Management Technical Field Engineer. This is a remote position, but the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The role involves leading regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches. The engineer will partner with key leadership, field, and cross-functional personnel to identify opportunities for and barriers to improving district and region performance. They will also provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings. The position serves as the customer and field technical resource in CRM, providing expertise and leadership in Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education. Based on strategic priorities, the engineer may also provide implant or clinic coverage as requested by the needs of the region.
Requirements
- Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry OR Advanced Degree
- Valid driver's license
- Reside within the territory
- Ability to meet vendor credentialing requirements
Nice To Haves
- Degree in biomedical engineering or nursing
- Cath Lab, EP Lab, hospital/clinic, or cardiology experience
- Experience teaching and educating medical personnel, peers, and technical support personnel
- Thorough working knowledge of cardiac medical terminology and the medical device industry
- Excellent customer service skills
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
- IBHRE certification (required at Sr and Prin level)
Responsibilities
- Drives regional education and training activities and supports national programs for CRM.
- Trains and educates internal teams and external customers on CRM procedures, therapies/ products, processes and solutions.
- Provides continued education and assessment of tenured field team.
- Leads coordination of new-hire training with accountability to hiring manager (DM or DSM).
- Responsible for new hire field sign-off.
- Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage.
- Disseminates competitive information to regional teams.
- Delivers competitive training to field service and sales staff.
- Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization.
- Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers.
- Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value.
- Engages with the Regional Economics Manager for economic value conversations.
- Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise.
- Understands, interprets, and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies.
- Collaborates with the Clinical Research Organization relative to clinical studies and physician research.
- Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals.
- Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions.
- Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions.
- Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams.
- Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region.
- Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
