Cardiac Intake Specialist
About The Position
The Cardiac Intake Specialist supports ROMTech’s clinician-guided at-home rehabilitation program by coordinating patient scheduling, onboarding, and operational support throughout the rehabilitation journey. The role helps provide a seamless patient experience through communication, scheduling coordination, technical support, accurate documentation, and collaboration with clinical and operational teams. It contributes to patient engagement, continuity of care, clinical efficiency, and positive outcomes in ROMTech’s virtual cardiac rehabilitation program. The position is based in ROMTech’s Clearwater office and is a W-2, non-exempt employee role. The specialist works with patients and interdisciplinary teams to coordinate care operations, support patient setup and participation, address technology issues, maintain records, and help improve program workflows. The position requires regular, predictable attendance and the ability to communicate professionally in person, by phone, and through virtual meetings.
Requirements
- Strong interpersonal and communication skills.
- Excellent customer service and patient engagement abilities.
- Strong organizational and scheduling coordination skills.
- Ability to work effectively in a fast-paced healthcare environment.
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities simultaneously.
- Experience utilizing Electronic Medical Record (EMR) systems.
- Strong attention to detail and documentation accuracy.
- Basic troubleshooting and technical support skills.
- Proficiency with Microsoft 365 applications and healthcare-related technology platforms.
- Knowledge of HIPAA and patient confidentiality requirements.
- At least two years of experience performing scheduling, coordination, patient support, or similar operational responsibilities.
- At least five years of experience as a Medical Assistant or in an equivalent healthcare support role.
- Current Basic Life Support (BLS) certification.
Nice To Haves
- Knowledge of cardiac rehabilitation workflows and patient support processes.
- Familiarity with virtual care, telehealth, or patient monitoring programs.
- Experience supporting multidisciplinary clinical teams.
- Experience with scheduling software and workforce coordination tools.
- Experience working in a cardiology practice, cardiac rehabilitation environment, or cardiac care setting.
- Experience supporting virtual healthcare or telehealth programs.
- High school diploma or equivalent.
- Additional healthcare-related education or training.
- Medical Assistant certification.
- Additional cardiac care, rehabilitation, or healthcare support certifications.
Responsibilities
- Manage patient scheduling, including scheduling and rescheduling appointments and coordinating patient coverage needs.
- Coordinate staffing coverage and schedules to ensure continued patient support when Cardiac Rehab Specialists are unavailable.
- Collaborate with Cardiac Rehab Specialists, Clinical Leads, Registered Dietitians, Program Liaisons, Nurse Practitioners, Cardiologists, and other stakeholders to support patient care operations.
- Facilitate patient onboarding and smooth transitions through the rehabilitation program.
- Educate patients about program expectations, requirements, schedules, and participation guidelines.
- Guide patients through initial setup and proper placement and use of EKG monitors, pulse oximeters, blood pressure cuffs, and related equipment.
- Assist patients with intake surveys and required onboarding documentation.
- Provide first-line technical support during patient sessions and coordinate resolution of technology-related issues.
- Work with Information Technology and operational teams to address technical problems affecting session delivery.
- Develop and support contingency plans for scheduling disruptions, staffing shortages, and technology challenges.
- Use EMR and related systems to document patient interactions, scheduling activities, and support needs accurately.
- Maintain HIPAA compliance and patient confidentiality.
- Support program improvement initiatives and identify opportunities to improve operational efficiency and patient satisfaction.
- Communicate professionally and effectively with diverse patient populations and interdisciplinary clinical teams.
- Maintain accurate records, documentation, and tracking of patient-related activities.
- Participate in training programs, team meetings, and departmental initiatives.
- Assist with reporting, operational audits, and workflow improvement efforts.
- Support special projects and process enhancement activities.
- Perform other related duties as assigned to support operational and business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
