Cardiac Intake Specialist

Rom Technologies•Clearwater, FL

1d•Onsite

About The Position

The Cardiac Intake Specialist supports ROMTech’s clinician-guided, at-home rehabilitation program by coordinating patient scheduling, onboarding, and operational support throughout the rehabilitation journey. The role helps provide a seamless patient experience through communication, scheduling coordination, technical support, documentation, and collaboration with clinical and operational teams, contributing to patient engagement, continuity of care, clinical efficiency, and positive outcomes in the virtual cardiac rehabilitation program. This position is based in a Clearwater office environment. It is a W-2 employee role classified as non-exempt and reports to the Cardiac Intake Manager.

Requirements

Strong interpersonal and communication skills.
Excellent customer service and patient engagement abilities.
Strong organizational and scheduling coordination skills.
Ability to work effectively in a fast-paced healthcare environment.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities simultaneously.
Experience utilizing Electronic Medical Record (EMR) systems.
Strong attention to detail and documentation accuracy.
Basic troubleshooting and technical support skills.
Proficiency with Microsoft 365 applications and healthcare-related technology platforms.
Knowledge of HIPAA and patient confidentiality requirements.
At least two years of experience performing scheduling, coordination, patient support, or similar operational responsibilities.
At least five years of experience as a Medical Assistant or in an equivalent healthcare support role.
Current Basic Life Support (BLS) certification.

Nice To Haves

Knowledge of cardiac rehabilitation workflows and patient support processes.
Familiarity with virtual care, telehealth, or patient monitoring programs.
Experience supporting multidisciplinary clinical teams.
Experience with scheduling software and workforce coordination tools.
Experience working in a cardiology practice, cardiac rehabilitation environment, or cardiac care setting.
Experience supporting virtual healthcare or telehealth programs.
High school diploma or equivalent.
Additional healthcare-related education or training.
Medical Assistant certification.
Additional cardiac care, rehabilitation, or healthcare support certifications.

Responsibilities

Manage patient appointment scheduling, rescheduling, and coordination of patient coverage needs.
Coordinate staffing coverage and schedules to maintain patient support when Cardiac Rehab Specialists are unavailable.
Collaborate with Cardiac Rehab Specialists, Clinical Leads, Registered Dietitians, Program Liaisons, Nurse Practitioners, Cardiologists, and other stakeholders to support patient care operations.
Facilitate patient onboarding and smooth transitions throughout the rehabilitation program.
Educate patients about program expectations, requirements, schedules, and participation guidelines.
Guide patients in initial setup and proper use of EKG monitors, pulse oximeters, blood pressure cuffs, and related equipment.
Assist patients with intake surveys and required onboarding documentation.
Provide first-line technical support during patient sessions and coordinate resolution of technology issues.
Work with Information Technology and operations teams to address technical issues affecting session delivery.
Develop and support contingency plans for scheduling disruptions, staffing shortages, and technology challenges.
Use EMR and related systems to document patient interactions, scheduling activities, and support needs accurately.
Maintain HIPAA compliance and patient confidentiality.
Support program improvement initiatives and identify opportunities to improve operational efficiency and patient satisfaction.
Communicate professionally with diverse patient populations and interdisciplinary clinical teams.
Maintain accurate records, documentation, and tracking of patient-related activities.
Participate in training programs, team meetings, and departmental initiatives.
Assist with reporting, operational audits, and workflow improvement efforts.
Support special projects and process enhancements.
Perform other related duties as assigned to support operational and business needs.