Cardiac Device Technician

Mass General Brigham • Boston, MA

2d • $28 - $43 • Hybrid

About The Position

The Cardiac Device Technician works in the Cardiac Device Center, an ambulatory clinic providing outpatient, long-term, scheduled, and remote management for patients with cardiac implantable electrical devices (CIEDs). Under the supervision of the Nurse Manager and Medical Director, the technician supports patient care through daily review and documentation of remote pacemaker, ICD, and implantable loop recorder transmissions and alerts. The role requires a patient-centered, team-based approach and strong written and verbal communication with physician providers, independent licensed providers, clinical administrative staff, and other device center staff.

The technician also assists with in-person device interrogations, device programming and troubleshooting, patient education, scheduling, and administration of the remote monitoring program. The position is hybrid, based at 32 Fruit Street, with 40 scheduled weekly hours on the day shift.

Requirements

• High school diploma or equivalent.
• Current BLS certification.
• ACLS certification within the first year of employment.
• Excellent interpersonal skills for effective interaction with patients, visitors, and hospital personnel.
• Ability to work as a team member and promote a caring, collegial attitude toward fellow employees.
• Ability to organize and prioritize work and demonstrate independent judgment within the scope of the position.
• Organizational skills to determine patients’ needs.
• Ability to stand, walk, and bend for an extended period.
• Flexibility and willingness to adapt to a diverse role as a member of the patient care team.
• Proficiency in English verbal and written communication.
• Ability to read, write, and perform simple arithmetic calculations in English.
• Ability to communicate effectively using voicemail, email, fax machine, telephone, and similar tools.
• Demonstrated customer service skills.

Nice To Haves

• Bachelor’s degree in biomedical engineering.
• Successful completion of a full Cardiac Device Educational Program, such as PrepMD.
• One year of experience in Electrophysiology.
• Current experience reviewing and managing remote device transmissions.
• IHBRE certification within two years of employment; encouraged but not mandatory.

Responsibilities

• Review and document remote device transmissions and alerts daily.
• Communicate findings requiring further attention to the responsible physician or NP/PA.
• Enroll, educate, schedule, and maintain patients in remote monitoring systems.
• Assist with the management and maintenance of the remote monitoring program, including triaging reports, notifying patients about follow-up, helping patients transmit data by phone, troubleshooting system issues, and assisting with device advisories and recalls.
• Seek assistance from device industry representatives when needed.
• Provide scheduling and other administrative support for the device center.
• Assist with off-schedule or PRN in-person device interrogations in the clinic.
• Interrogate, interpret, and program a range of cardiac devices with minimal provider supervision.
• Perform patient-rooming activities during in-person interrogations, which may include bringing patients from the waiting area, taking vital signs, obtaining a 12-lead electrocardiogram, and assisting with checkout.
• Troubleshoot cardiac device issues and take immediate steps toward resolution.
• Collaborate with physicians and nurse practitioners regarding device status and accurately document device analysis for review.
• Educate patients about their devices, remote monitoring, and follow-up protocols.
• Serve as a resource to providers and other employees regarding device patients and services.
• Maintain equipment in good working condition and notify appropriate personnel of problems or safety issues.
• Participate in professional development activities and maintain professional affiliations.
• Follow attendance, punctuality, and dependability guidelines.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED