Cardiac Device Specialist

Advocate Health and Hospitals Corporation•Cartersville, GA

5d•Onsite

About The Position

The Cardiac Device Specialist evaluates, manages, and supports clinical care for patients with cardiac pacemakers and automatic internal cardiac defibrillator systems. The role requires specialized knowledge of cardiac devices, their effects, and how electrical medical devices function, along with critical-thinking skills. The specialist reviews remote device transmissions, performs in-office device interrogations and reprogramming, interprets arrhythmias, troubleshoots devices, and responds to urgent appointments and device alerts. The position also includes patient education, communication with patients and families, coordination with physicians and other care professionals, and accurate documentation and billing for device services. This is a full-time position, 40 hours per week, scheduled Monday through Friday from 8 a.m. to 5 p.m., with travel to satellite offices. The listed pay range is $28.55–$42.85. The specialist must complete clinic-based training, respond promptly to changes in patient condition, and meet physical requirements that include frequent periods of standing and sitting and lifting up to 35 pounds without assistance.

Requirements

High school diploma.
Three to five years of clinical cardiovascular experience.
Familiarity with cardiac devices such as pacemakers and automatic internal cardiac defibrillator systems.
Good computer and organizational skills.
Good communication skills.
Ability to identify cardiac arrhythmias and device abnormalities.
Willingness to learn pacemaker and defibrillator analysis.
Ability to assess, plan, intervene, and evaluate patients’ physical, emotional, and educational needs.
Current CPR certification.
Ability to work with all levels of personnel and under stressful conditions and difficult situations.
Ability to meet flexible staffing requirements and make independent decisions, including handling STAT situations.
Frequent periods of extended standing and sitting; possible lifting and assisting of patients.
Ability to lift up to 35 pounds without assistance. For patient lifts over 35 pounds, or when the patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.
Ability to travel to satellite offices.

Nice To Haves

Bachelor’s degree is encouraged or preferred.

Responsibilities

Evaluate, manage, and support quality clinical care for patients with pacemakers and automatic internal cardiac defibrillator systems.
Independently review daily remote device transmissions and correlate findings with patients’ clinical conditions to assist in managing arrhythmias.
Perform device interrogations and necessary reprogramming for scheduled office visits and urgent walk-in appointments, considering device type, insurance restrictions, and patient needs.
Interpret arrhythmias, troubleshoot devices, and adjust pacemaker or defibrillator settings according to patient needs and department protocols.
Contact patients about company recalls, arrange closer monitoring, and take appropriate measures when device changes are needed.
Assist with the duties of other personnel in the department.
Encourage questions from patients and families, provide guidance that fosters compliance, and educate patients about heart pacing.
Perform transtelephonic pacemaker checks between office visits when indicated, assess basic function and generator battery status, and provide reports to physicians.
Schedule transtelephonic checks through the EMR system and notify patients.
Maintain computer programmers used for patient interrogations.
Work with patients to ensure clinical and remote device-check reports are completed and entered into the device database.
Report abnormal findings, patient complaints, and concerns to a physician or supervisor.
Triage and prioritize messages, ensure their accuracy and completeness, and communicate information to providers and patients in a timely manner.
Review device information, health history, medications, and information related to patients’ heart failure status.
Evaluate and triage routine and alert-generated pacemaker and defibrillator reports, complete reports for physician review, and work with the reporting systems and databases of device manufacturers.
Communicate effectively with internal and external customers, and transfer calls appropriately while announcing the destination and reason for the transfer.
Explain procedures and test results in language appropriate to the patient’s level of understanding.
Serve as an advocate and liaison among patients, staff, physicians, and external customers to support continuity of care.
Collaborate with electrophysiologists, cardiologists, surgeons, cardiac nurses, device nurses, and device staff in other clinics.
Document patient information, care, and concerns accurately in the EMR according to policy.
Submit charges for device interrogations and remote-check services, and complete vouchers, referrals, and requisitions with appropriate information and service codes.
Complete patient documentation after care or services and alert the manager to related problems.
Manage time and resources to complete daily activities; monitor patient flow and keep rooms clean, stocked, and available while maintaining adequate inventory.
Perform additional duties as needed and demonstrate flexibility in staffing requirements.
Respond promptly to device abnormalities and changes in patient condition, make independent decisions, and handle STAT situations.
Complete clinic-based training required for associates.

Benefits

Paid time off programs.
Medical, dental, and vision benefits.
Life insurance and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match.
Financial wellness programs.
Educational Assistance Program.
Career development programs.
Competitive compensation, premium pay opportunities, incentive pay for select positions, and potential annual performance-based increases.