Cardiac Device Specialist

Advocate Health and Hospitals Corporation • Rome, GA

19h • Hybrid

About The Position

The Cardiac Device Specialist is responsible for evaluating, managing, and supporting the delivery of quality clinical care to patients with cardiac pacemakers and automatic internal cardiac defibrillator systems. This role requires specialized knowledge of devices, their effects, and how electrical medical devices function. The specialist will perform daily reviews of remote device transmissions, correlate this information with patients' clinical conditions, and manage arrhythmias. They will also perform interrogations and necessary reprogramming of devices in an office setting, including urgent appointments, and interpret arrhythmias. Patient education and support are key aspects of this role, ensuring patients and their families understand all aspects of heart pacing and fostering compliance. Indirect patient care includes maintaining programmers, ensuring data reports are completed and entered, reporting abnormal findings, performing transtelephonic checks, triaging messages, and communicating effectively with patients, providers, and external customers. Documentation of patient information and services provided in the EMR is crucial, as is timely completion of charges, vouchers, referrals, and requisitions. Time management and resourcefulness are essential for completing daily activities and maintaining an organized workflow. Flexibility to perform additional duties as needed is also expected.

Requirements

• High School diploma
• 3-5 years clinical cardiovascular experience.
• Familiar with cardiac devices, such as pacemakers and automatic internal cardiac defibrillator systems.
• Good computer and organizational skills.
• Good communication skills
• Ability to identify cardiac arrhythmias and abnormalities in devices.
• Willing to learn pacemaker and defibrillator analysis.
• Ability to assess, plan and intervene and evaluate the physical, emotional and education needs of patients.
• Current CPR certification
• Ability to work with all levels of personnel.
• Ability to work under stressful situations.
• Ability to make independent decisions and handle STAT situations.
• Ability to work under stressful conditions and difficult situations.
• Ability to lift up to 35 pounds without assistance.

Nice To Haves

• Bachelor’s degree encouraged/preferred

Responsibilities

• Evaluates, manages and provides support in the delivery of quality clinical care of patients with cardiac pacemakers and automatic internal cardiac defibrillator systems.
• Performs an independent daily review of remote transmission of the devices implanted within patients.
• Responsible for performing interrogations and necessary reprogramming of devices in patients who are scheduled in the office setting, including urgent walk-in appointments, according to type of device, insurance restrictions and patient needs.
• Able to interpret arrhythmias, troubleshoot and reprogram settings of pacemaker / defibrillator according to patient’s needs and department protocols.
• Responsible for contacting patients in regards to any company recalls thus requiring closer and more frequent monitoring and taking appropriate measures for any further changes in the device that may be required.
• Is knowledgeable of assisting with job duties of all personnel in the department.
• Consistently encourage questions from patients and their families and offers guidance that fosters compliance. Provides patient education on all aspects of heart pacing.
• Performs transtelephonic checks on pacemaker patients requiring this mode of follow up due to age / type of pacemaker in between office follow up visits to check basic function and generator battery life status. Provides these reports to physicians.
• Schedules all transtelephonic checks via EMR system and notifies patients.
• Maintains the computer programmers for patient interrogations
• Work with the patient to ensure that all clinical and remote device check data reports are completed and entered into the device data base
• Reports abnormal findings, patient complaints, or concerns, to physician or supervisor.
• Assures the accuracy and completeness of messages. Triages and prioritizes messages, communicating information to providers/patients in a timely manner. Demonstrates triage skills pertinent to determining normal and abnormal conditions. Reviews information regarding the patient’s device, health history, medications and all information pertaining to the patient’s heart failure status.
• Evaluates and triages pacemaker and defibrillator reports, both routine and those sent with alerts. Completes reports for physician review and interpretation. Requires familiarity with reports and data bases for all pacemaker and defibrillator companies
• Communicates effectively with internal and external customers, transfers calls when appropriate, staying on the line and announcing where and why call was transferred.
• Explains procedures and test results using language appropriate to patient's level of understanding.
• Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care. Collaborates with other professional disciplines to ensure effective, efficient and safe patient care: Electrophysiologists, Cardiologists, Surgeons, Cardiac Nurses and Device Nurses and device staff in other clinics.
• Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed.
• Completes and submits all charges generated for device interrogations and remote checks services provided in the device clinic.
• Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using EMR as needed.
• Completes all patient documentation after care and/or services have been provided according to policy guidelines.
• Documents and alerts manager of any related problems
• Consistently manages time and demonstrates resource management skills effectively to complete daily activities. Consistently watchful of patient flow by keeping rooms clean, stocked and available and maintains adequate inventory.
• Demonstrates flexibility by performing additional duties when and where indicated.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED