Card Services Team Lead - Full Time
1ST MIDAMERICA CREDIT•Bethalto, IL
•Onsite
About The Position
1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Card Services Team Lead.
Requirements
- High school diploma or equivalent.
- Exceptional customer service experience is required.
- Strong coaching, conflict resolution, and communication skills are essential.
Nice To Haves
- Two to four years of similar or related experience in a financial institution and one year in a lead or supervisory role is preferred.
Responsibilities
- Supports Card Services Specialists through guidance, coaching, and mentorship.
- Assists the manager with scheduling, performance monitoring, and training new employees.
- Serves as the primary point of contact for complex member and staff escalations.
- Serves as an expert resource for all Card Services department products and services.
- Ensures that the team adheres to all policies and procedures.
- Maintains oversight of member account information on applicable operating systems.
- Ensures appropriate records are maintained and required reports are prepared.
- Monitors workflows related to processing approved credit card applications.
Benefits
- Competitive salary and benefits.
- Opportunities for career growth.
- Supportive team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
