Card Services Specialist

Park State Bank•Minneapolis, MN

3d•$23 - $26•Onsite

About The Position

The Card Services Specialist is an operational resource within Card Services, responsible for assigned work, day-to-day priorities, and accurate, consistent handling of card-related activities. The role supports debit, credit, prepaid, HSA, and ATM card services and serves as a resource for card inquiries, dispute operations, and evolving departmental needs. The successful candidate is dependable, adaptable, detail-oriented, calm under pressure, and able to prioritize competing demands while balancing speed and accuracy. The position requires sound judgment, clear communication, initiative, collaboration, willingness to learn across Card Services operations, and adaptability to change and the bank’s strategic direction. The specialist handles card inquiries and dispute operations, processes and monitors debit and ATM disputes, supports credit card fraud and dispute cases, reviews fraud alerts and operational reports, performs daily card servicing, and maintains accurate documentation. The role also contributes to reporting, process improvements, cross-training, and professional collaboration with employees, management, customers, and service providers. The position is based in an indoor office setting involving light work. The employee must be able to handle stressful situations and work in a fast-paced environment, meet deadlines, multitask, and adjust priorities. Weekly travel to branches within the region is required, along with a valid driver’s license and reliable transportation. The employee will have access to confidential employee accounts, client information, and bank financial information and must protect that information.

Requirements

High school diploma or GED required.
Proficiency with Microsoft Word, Excel, Teams, and Outlook required.
Must have a valid driver’s license and reliable transportation for weekly travel to branches within the region.
Must be able to communicate accurately in spoken and written English.
Strong analytical and problem-solving skills, including researching incomplete or conflicting information and reaching a well-supported resolution.
Exceptional attention to detail and ability to manage deadlines, required notices, and multiple active cases while maintaining follow-through.
Clear, professional, and respectful written and verbal communication skills.
Good judgment, discretion, and commitment to protecting confidential customer and bank information.
Ability to work independently and coordinate, ask questions, or escalate higher-risk matters when appropriate.
Resourcefulness, initiative, adaptability, and willingness to constructively challenge existing processes.
Customer-focused approach and ability to remain calm in fast-paced or stressful situations.
Ability to meet deadlines, multitask, and adjust priorities as necessary.
Strong organizational and interpersonal skills, including ability to work with all levels of management and bank vendors.
Ability to remain stationary for 50% of the time and occasionally move around the office to access file cabinets and office machinery.
Ability to exert up to 20 pounds of force frequently and/or a negligible amount of force constantly to move objects.

Nice To Haves

At least one year of banking, financial services, card operations, fraud, disputes, or a closely related field is preferred.
Experience with card-processing, banking, dispute-management, fraud-monitoring, or case-management systems is preferred.

Responsibilities

Support card inquiries and operational questions with knowledgeable guidance, timely assistance, clear communication, and follow-through.
Process debit and ATM card disputes in accordance with Regulation E, Visa rules, and bank procedures, including claim review, correspondence, provisional credit, chargebacks, recovery efforts, documentation, and final resolution notices.
Monitor disputes processed by service providers for timely, accurate, and compliant handling; review reports and track recovery and loss activity through resolution.
Support credit card fraud and dispute activity, including case review, service-provider closeout packages, general ledger loss posting, recoveries, and centralized documentation retention.
Review fraud alerts, CAMS activity, compromised card notifications, and operational exception reports; assess risk and coordinate appropriate action.
Perform and support daily card servicing operations, including card maintenance, credit card payment processing, account closures, card reissuance, returned mail, and servicing exception resolution.
Review daily card reports and assist with gathering departmental data for card operations and reporting.
Maintain complete, accurate, and organized case documentation for customer communication, audits, complaints, examinations, and internal reporting.
Identify recurring issues, control gaps, or inefficient processes and recommend practical improvements to service, compliance, and operational consistency.
Maintain current knowledge of card regulations, network rules, industry trends, bank standards, and relevant compliance requirements through training and professional development.
Participate in cross-training and knowledge sharing across Card Services functions.
Partner professionally with employees, management, customers, and service providers.
Perform other duties and projects as assigned in support of Card Services and bank operations.
Meet regulatory, network, provider, and internal deadlines for disputes, notices, chargebacks, recoveries, and case resolution.
Maximize eligible recovery opportunities while maintaining accurate loss and recovery records.
Complete assigned work accurately and within established timeframes, communicating status and barriers promptly.
Demonstrate Park State Bank’s core values and standards in interactions and decision-making.
Travel weekly to branches within the region.