Card Services Specialist

Y-12 Credit Union • Knoxville, TN

4d

About The Position

As our Card Services Specialist, you'll help members navigate difficult moments while protecting their accounts, solving complex problems, and providing the kind of service that builds trust. This role includes the operational responsibilities you'd expect within Card Services, but the impact goes well beyond processing transactions. You'll help protect members by investigating fraud activity and processing disputes and chargebacks. You will analyze complex card transactions and determine appropriate resolutions. You will support members with card-related questions, digital wallet solutions, card controls, and tokenization services. You will partner with frontline teams and internal departments to resolve issues and provide guidance on card processing. You will maintain accurate account records while navigating changing regulations, card-network requirements, and operational procedures. You will help ensure members receive clear communication, timely updates, and exceptional service throughout the resolution process. Very few operational roles offer the opportunity to protect members from fraud, solve complex financial problems, build trust during difficult situations, continuously learn as payments technology evolves, and make a direct impact on members' financial well-being. Most members never think about card services until something goes wrong. When they do, they're looking for someone who can provide answers, guidance, and peace of mind. The work is not always easy, and the situations are not always simple, but helping a member recover from fraud, resolve an issue, or find answers is work that matters.

Requirements

• Communicate clearly
• Make thoughtful decisions
• Take ownership of resolving issues
• Enjoy figuring out what happened, why it happened, and what needs to happen next
• Helping people through difficult situations is meaningful to you

Responsibilities

• Help protect members by investigating fraud activity and processing disputes and chargebacks.
• Analyze complex card transactions and determine appropriate resolutions.
• Support members with card-related questions, digital wallet solutions, card controls, and tokenization services.
• Partner with frontline teams and internal departments to resolve issues and provide guidance on card processing.
• Maintain accurate account records while navigating changing regulations, card-network requirements, and operational procedures.
• Help ensure members receive clear communication, timely updates, and exceptional service throughout the resolution process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed