Card Services - Seasonal Associate

F.N.B. Corporation • Hermitage, PA

22d • Onsite

About The Position

This seasonal position focuses on processing disputes and maintenance related to debit and ATM cards. The role is critical in ensuring compliance with regulatory guidelines while providing high-quality service to internal and external customers. The Seasonal Associate will work from May to August. Actual hours worked and employment period will be determined by the needs of the business. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Requirements

• High School or GED
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Detail-oriented
• Ability to work and multi-task in a fast-paced environment
• MS Word - Intermediate Level
• MS Excel - Intermediate Level

Responsibilities

• Performs maintenance on debit cards, ATM cards, and business check cards accurately, timely, and in compliance with department standards.
• Responds promptly and accurately to inquiries via phone and email to support internal customer service needs.
• Generates customer correspondence for each stage of the dispute process while adhering to Regulation E guidelines.
• Reviews daily and monthly reports, taking appropriate action based on assigned procedures.
• Assists with administrative and project-related tasks related to card services operations.
• Maintains accountability for risk management by adhering to the Bank’s risk management program in all card services activities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED