Card Services Representative

Central One Federal Credit Union•Shrewsbury, MA

3d•$19 - $25•Hybrid

About The Position

Support Card Services functions with responsibility for a variety of daily processing, administrative, research and maintenance tasks, ensuring a world class level of member service, performed promptly, accurately and efficiently.

Requirements

Two-year college degree required.
1-3 years work experience required, preferably with a banking/credit union operations department; general knowledge of department functions within a financial institution.
Strong analytical and problem solving skills and the ability to work independently in a fast – paced environment, strong attention to detail and excellent verbal and written communication skills required.
Proficient with MS Office, ability to adapt to job specific technologies; ability to interact professionally on the telephone and through electronic means.
Capacity to work well with others, dependability, initiative, resourcefulness, confidentiality, professionalism and analytical.

Responsibilities

Responsible for the daily accurate processing of all network Debit and Credit card and ATM transactions to the Credit Union’s systems.
Research and resolve basic Debit and Credit card issues as they arise.
Assist with creating procedures and training tools for new products and services.
Assist with certification and testing with various vendors in the development of new products and processes.
Responsible for issuing and ordering new cards as needed, as well as other related activities.
Assist with the daily initiation activities related to card fraud, including preparing, reviewing and processing affidavits; reviewing daily reports for suspicious activity, as well as daily fraud alerts presented through our fraud management systems.
Develop and maintain a strong knowledge of various systems and technologies that are necessary to support card services functions.
Cross-train in other duties as required, including cross-positional duties and tasks to ensure appropriate dual security controls.
Work cooperatively with other departments to ensure timely resolution of card related issues.
Maintain knowledge of and adhere to all applicable policies, procedures and regulations.
Stay current on job-related equipment, procedures and/or information by reading handouts/memos, attending meetings and seminars and other necessary means.
Adhere to all applicable Credit Union policies, procedures and regulations.
Maintain community involvement and participate in special projects, as needed.
Perform other duties as requested or assigned.