Card Services Analyst - On Call

Southside Bank • Tyler, TX

2d • Onsite

About The Position

Responsible for ensuring all debit cards are entered and maintained into the appropriate systems daily. Available for On-Call rotation.

Requirements

• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple & advanced correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Advanced personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• Handle multiple tasks simultaneously.
• High School diploma or general education degree (GED);
• Two to four years payments or related technical field preferred and/or training; or equivalent combination of education and experience.

Responsibilities

• Ensures approved card requests are processed timely and accurately within Bank policies and guidelines.
• Performs card maintenance and researches requests from internal and external customers within approved SLA timeframes.
• Daily, monthly, quarterly reconciliations of card accounts and card management systems.
• Maintains proper licensing, regulatory, and compliance requirements with appropriate parties including, but not limited to, the Card Associations.
• Maintains vendor relationships.
• Actively collaborates with diverse individuals and teams to solve problems, market new products, promote card usage, and implement various projects involving cards.
• Continual examination, development, and improvement on processes and products related to cards.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Must comply with all applicable laws and regulations.
• Performs routine duties with minimal supervision.
• Complies with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Benefits

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED