Card Product Specialist

Nicolet National Bank•Green Bay, WI

About The Position

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. The Card Product Specialist is responsible for working across internal departments to assist with a variety of payment products and services, including but not limited to credit cards, debit cards, ATMs, and Instant Issue.

Requirements

High School Diploma or equivalent.
1-3+ years of retail banking experience.
Ability to maintain strict confidentiality.
Effective verbal and written communication skills and strong interpersonal skills.
Have experience at Microsoft Office.
Solid judgment and decision-making skills.
Creativity and comfortability presenting in public.
Willing and able to learn new programs and software.

Nice To Haves

Associate’s or Bachelor’s degree in Business Administration, Finance, Accounting, or related field.

Responsibilities

Work with Retail, Commercial, Ag, and Treasury Management Teams for servicing of Nicolet Bank retail and business credit card products.
New business credit card account onboarding, servicing existing business credit card accounts, including account maintenance, error resolution, and assistance as needed.
Escalation points of contact for Frontline, Call Center, and Operations teams for advanced servicing requests and issues.
Daily review of completed maintenance on credit card portfolio.
Assist Branches with ATM servicing (including upgrades, service issues, training).
Create and update training and troubleshooting procedures for ATMs.
Provide monthly reports to compliance teams for Gift/Travel Cards.
Assist in inventory adjustments and establish new users and branch locations for Gift/Travel Cards.
Provide training to new retail bankers and branches for Instant Issue best practices.
Maintain current Instant Issue procedures and communicate changes as needed to Frontline.
Create, Review, and Provide Instant Issue reporting to appropriate teams.
Assist Project Teams with new product implementations.
Assist Project Teams during Bank acquisitions & conversions.
Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Performs all other duties as assigned.