Card Payments Ops Financial senior specialist

Truist Bank•Forest Hills, NC

10d•Onsite

About The Position

Perform all tasks required to ensure accurate, timely and efficient operational service and processing of new client financial request, adjustments, and research/resolution requests for all payment inquiries received in Card Payments Operations, while providing outstanding client service to both internal and external clients while minimizing the operational risk for the bank. Specific activities may change from time to time.

Requirements

Bachelor's Degree or combination of training/experience
7+ years of experience in a Financial Specialist II or Business Analyst III role or equivalent experience in Finance/Accounting.
10+ years of experience in Payments services industry
Possess strong written and verbal communication skills, including the ability to communicate professionally with team members and related departments
Demonstrated ability to read, comprehend and follow instructions
Demonstrated ability to work in an area governed by production standards, heavy workloads and critical deadlines
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Able and willing to work overtime during peak times
Demonstrate leadership skills

Nice To Haves

Bachelors/Master's Degree
10+ years or more of financial serving experience
Knowledge of all bankcard products and services, online banking, debit card/prepaid products, digital electronic Payment products services and products
General understanding of the other areas within banking operations

Responsibilities

Subject matter expert (SME) on essential duties and responsibilities of Financial Specialist I and II
Responsible for escalation of production issue for quick resolution, supporting continuous development of systems owned by unit.
Departmental small project lead. Work in tandem with Sr. Financial Analyst to ensure each aspect of Financial Operations is covered
Recommends and documents improvements and works with others to implement
Knows and applies the concepts and practices of the business, including linkages with internal and external partners
May serve as manager, trainer, or coordinator for work of junior staff members
Organizes and performs complex analyses
Research and process Tier 3 task & escalations
Procedure & Control oversight
Serves as a liaison with internal and external partners