Card Operations - Card Operations Technician II

Golden 1 Talent Acquisition Team•Sacramento, CA

19d•$20 - $22

About The Position

The Card Operations Technician II supports the Credit Union’s vision, mission, and strategic goals by delivering efficient, courteous, and accurate support for credit and debit card programs. The role involves resolving member inquiries, processing transactions and adjustments, collaborating with internal teams and external vendors, and contributing to the development and execution of card-related policies and procedures. This position requires technical acumen, strong communication skills, and a proactive mindset to ensure compliance, member satisfaction, and operational efficiency.

Requirements

Two or more years’ experience in financial institutions required, with emphasis on credit and/or debit card operations, banking, or customer service.
Technical proficiency with card processing platforms and Microsoft Office applications
Strong verbal and written communication skills with the ability to interact effectively with members, team members, vendors, and external institutions.
Strong attention to detail, critical thinking, and problem-solving abilities.
Proven ability to work both independently and collaboratively in a fast-paced environment.
Ability to manage confidential information with professionalism.
Effective oral and written communication skills.
Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
Hand-eye coordination required reading, posting, and settling numerous complex general ledger accounts.
Makes sound decisions in the absence of detailed instructions.
Plans and organizes with little or no assistance and requires minimum supervision.

Nice To Haves

Certifications in finance or a related field are a plus.

Responsibilities

Perform general accounting, posting, reconciliation and ledger maintenance on various accounts to ensure timely balancing within guidelines.
Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Respond promptly and professionally to internal and external member inquiries concerning credit and debit card accounts, transactions, promotional campaigns, and services.
Research and resolve issues such as card orders, balance transfers, stop payments, fee and payment reversals, ATM deposit adjustments, authorized user requests, and general ledger out-of-balance conditions.
Manage daily settlements and post accurate transactions to member and general ledger accounts for both consumer and business cards.
Facilitate check copy requests and returned check adjustments made through the Velera network.
Proactively handle chargebacks and good faith adjustments with other financial institutions.
Initiate payment requests to Accounts Payable for merchant credits related to closed accounts.
Review and validate data change reports in alignment with internal security protocols.
Educate members and staff on card features, decline codes, functionalities, benefits, and account management best practices.
Collaborate across departments (e.g., Branch Support, Fraud, Member Services) and with vendors to resolve member issues and support operations.
Assist in onboarding and training of new team members on tasks and system tools.
Stay up to date on industry trends, regulations, and compliance related to card services.
Participate in regulatory, compliance, and policy training; complete required online learning modules.
Utilize systems such as Client Central, DataSafe, Verafin, LoansPQ, eSign+, CW3, and Microsoft Office Suite.
Perform other duties as assigned.
Alert management to high volume or suspicious activity within reconciliation accounts.
Prepare and monitor correspondence to/from various financial institutions regarding outstanding reconciliation items.
Maintain current procedure manuals for desk duty functions.