Card Operations Specialist
About The Position
Join Our Team and Make a Difference at one of California's most innovative and growing Credit Unions, awarded Top Workplaces five years in a row! At PremierOne Credit Union, we strive to carry out our mission to "deliver a better financial life to members" through every interaction. We look for team players who can contribute the right skills to achieve these goals while keeping focus on our mission. Join our talented and passionate team and be part of a team that values growth, innovation, and community involvement. We are now seeking a Card Operations Specialist to work at our Corporate Office located in South San Jose. This position will be accountable for the configuration, maintenance, and operation of the credit union's card program including managing the card systems, the rewards program and its integration with core systems.
Requirements
- Three to Five years of related experience
- Two-year college degree or completion of specialized program
- Working knowledge of card products, credit union operations and best practices
- Have excellent written and verbal communication skills
- Strong attention to detail; maintains rigorous quality control standards
Responsibilities
- Manage all aspects of the in-house card program and rewards program, including reward recommendations, compliance oversight and working with marketing on program collateral and promotion materials.
- Perform scheduled third party system upgrades. Performs routine system monitoring to ensure service standards are maintained. Adhere to IT policy standards for use, operations and data for all credit card systems and third party interfaces with the core operating system. Maintain system upgrade records for audit and compliance reviews.
- Assist the company and staff personnel with card programs and systems. Responds to staff personnel request for technical assistance by phone, email and in person resulting in quality service for the member. Day to day card servicing fulfillment including and not limited to special handling order requests, card care center orders, custom image orders, UChoose point redemption posting, digital wallet provisioning.
- Modify software as needed and works with tech support vendors and IT staff on software installations. Diagnose hardware, software, and operator problems, takes remedial actions and recommends changes for all card interface systems. Develop, recommend, and implement new card and reward features, enhancements and updates for member service delivery channels: website, home banking, mobile, and card systems including future enhancements to member facing system.
- Prepare reports for upper management on program profitability, rewards program usage and member engagement.
- Work with Training team to train staff accordingly on the card programs and rewards program. Work with other departments to make sure procedures and documentation are accurate.
Benefits
- Medical, Dental, Vision, Life, and Long-Term Disability Insurances
- 401(k) including employer match
- Discounts on financial products and services, including loans
- Paid birthday, vacation, sick
- Company-wide Incentive Plan, plus much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
