Card Network Ops Specialist III
About The Position
The Card Network Operations Specialist owns the day-to-day operational health, integrity, and scalability of debit card programs by proactively partnering with card networks (Visa and/or Mastercard), Banking as a Service (BaaS) partners, processors, and internal stakeholders. This role serves as a primary operational point of contact and escalation owner for card network activities, ensuring transactions flow reliably, issues are identified early, risks are mitigated, and network and regulatory requirements are consistently met. The Specialist is expected to anticipate operational challenges, drive resolution through to completion, and continuously improve card network processes to support safe growth.
Requirements
- Associate or bachelor’s degree preferred, or equivalent relevant experience.
- Demonstrated experience handling complex card network issues or escalations.
- Ability to independently interpret Visa and/or Mastercard rules and regulatory requirements.
- Strong analytical, documentation, and cross-functional communication skills.
- 3–5 years of relevant experience with increasing responsibility
Responsibilities
- Lead investigation and resolution of complex or higher-risk card network issues, including BaaS-related matters.
- Interpret and apply Visa and/or Mastercard rules, regulatory guidance, and processor requirements to non-standard scenarios.
- Assess operational, compliance, or settlement risk and escalate appropriately with proposed mitigation steps.
- Proactively partner with BaaS programs and processors to ensure card programs operate reliably, efficiently, and in alignment with contractual and network expectations.
- Identify trends, recurring issues, and emerging risks, escalating concerns appropriately and recommending practical, preventive operational improvements.
- Perform secondary quality reviews and validation activities as assigned.
- Support audits, exams, and internal reviews by producing documentation, analysis, and explanations.
- Contribute to onboarding, peer training, and knowledge sharing through process walkthroughs and guidance.
- Provide feedback on procedure clarifications, control enhancements, or documentation improvements.
- Serve as a go-to resource for less experienced specialists.
- Regularly communicate with both internal and external partners with minimal supervision.
Benefits
- competitive bonus and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
