Card Fraud Associate

First National Bank Texas • Killeen, TX

20h • Onsite

About The Position

This role involves monitoring and managing debit card fraud alerts, identifying and reporting fraud trends, and ensuring compliance with regulations. The associate will complete assigned tasks accurately and timely according to company policy and procedure, maintain regular attendance, and perform other assigned duties.

Requirements

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Ability to communicate in a professional manner verbally and in writing
• Ability to work independently to meet deadlines but remain flexible
• Well-organized, with sharp attention to detail
• Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
• Strong customer service skills (both internal and external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Responsibilities

• Monitor Decision Debit Protect / Fico alerts
• Manage Decision Debit Protect permits & timeframes
• Identify and report fraud trends within required timelines
• Complete tasks accurately and timely to ensure compliance with state, federal, and banking regulations
• Complete assigned tasks according to company policy and procedure
• Maintain regular and predictable attendance and punctuality
• Perform other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED