Card Fraud Analyst I

Simmons Bank • Little Rock, AR

2d

About The Position

The Card Fraud Analyst I serves as a primary resource for identifying, investigating, and resolving fraud involving debit cards, credit cards, and digital transactions. The position reviews reported debit, credit card, and Zelle-related fraud; supports internal associates and bank customers; and coordinates investigations with law enforcement. The analyst reviews fraud-prevention reports, escalates high-risk trends to help mitigate losses, maintains required records, and may support other Deposit Operations areas as requested. The role also requires compliance with applicable laws, regulations, policies, procedures, and required training.

Requirements

• High school diploma or equivalent.
• Two years of fraud experience or related experience.
• Ability to perform tasks quickly and accurately.
• Ability to work in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret written and oral instructions.
• Ability to read and interpret procedure manuals, business correspondence, journals, and government regulations.
• Ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.
• Knowledge of applicable state and federal banking compliance regulations and other Bank operational policies.
• Computer skills with MS Office programs, including Office, Teams, Excel, and Outlook.

Nice To Haves

• Banking operations experience.
• Customer service experience.

Responsibilities

• Review, analyze, and investigate reported debit card, credit card, and Zelle-related fraud.
• Serve as a primary resource on debit card, credit card, and Zelle fraud for internal associates and bank customers.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Review reports related to fraud-prevention programs and services.
• Escalate high-risk fraud trends to mitigate fraud losses.
• Provide support to other areas of Deposit Operations as requested by the supervisor.
• Maintain detailed records of work responsibilities as required.
• Perform departmental documents and activities in compliance with applicable laws, regulations, policies, and procedures, including completing required compliance training.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED