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Whistle Express Car Wash•Waycross, GA

5d•Onsite

About The Position

We are looking for a motivated and customer-focused Car Wash Team Member to join our growing team at Whistle Express Car Wash. This role involves providing excellent customer service, supporting sales and membership growth, and maintaining the cleanliness and operational efficiency of our facilities. You will be responsible for various tasks across our Welcome, Wash, and Convenience Stations, ensuring a positive experience for our customers and contributing to the overall success of the team. We value curiosity, accountability, respect, and a pursuit of excellence in all that we do.

Requirements

Friendly and professional attitude
Ability to follow company policies
Ability to follow safety procedures
Ability to operate wash equipment safely and efficiently
Effective communication skills
Professional conduct
Adherence to uniform standards

Nice To Haves

Experience in sales or customer service
Experience in car wash operations
Experience with member account management
Knowledge of car detailing

Responsibilities

Provide excellent customer service with a friendly and professional attitude at the Welcome Station.
Support sales and membership growth through consistent processes and knowledgeable guidance.
Assist with member sign-ups, changes, and account management.
Follow company policies related to pricing and discounts.
Follow safety procedures and maintain a clean, organized wash area.
Assist with vehicle preparation, including identifying preexisting conditions.
Operate wash equipment safely and efficiently.
Communicate effectively with team members and management regarding operational issues.
Engage with customers professionally to ensure a positive experience and encourage Google reviews.
Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
Stock and organize detail centers to maintain accessibility and inventory accuracy.
Empty trash cans regularly and maintain clean work areas.
Maintain vacuum stations by checking for clogs and emptying canisters.
Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
Maintain professional conduct and adhere to uniform standards at all times.
Perform opening and closing duties to ensure smooth operations.
Clean and maintain the tunnel to ensure safety and operational efficiency.
Prepare towels and other necessary materials to support daily operations.