Car Wash Supervisor

Toot'n Totum•Amarillo, TX

About The Position

The Car Wash Supervisor provides Guest service through daily interactions and assists with day-to-day operations to ensure the car wash runs smoothly. The role operates car wash equipment, applies cleaning chemicals, ensures vehicles are returned to Guests in excellent condition, and provides guidance and direction to team members as needed. The supervisor supports the Car Wash General Manager with recruiting, training, coaching, and team leadership, and helps maintain service quality, safety, cleanliness, documentation, and equipment.

Requirements

Good written and verbal communication skills.
General knowledge of basic computer operations and software.
Strong conflict-resolution skills, a strong self-concept, and the ability to make decisions.
Demonstrated problem-solving ability and strong problem-solving skills.
Good judgment and personal accountability for areas of responsibility.
Integrity and professionalism.
Ability to make rapid, thorough decisions and use creative problem-solving skills.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
Ability to work irregular hours and weekends according to business needs; weekends or holidays may be required depending on business hours.
Ability to perform the listed physical activities, including standing, walking, sitting, talking, hearing, pushing, pulling, climbing, bending, stooping, crouching, kneeling, crawling, balancing, twisting, reaching, carrying, grasping, squatting, driving, and keyboard use.
Ability to lift up to 50 pounds daily and 50–100 pounds occasionally.
Ability to hear alarms, communication equipment, verbal instructions, and machinery.
Basic reading, writing, and math skills; ability to speak, read, write, and understand English; and ability to perform clerical tasks, memorize information, analyze, function under stress, and make independent decisions.
General vision, close vision, distance vision, color vision, and peripheral vision.
Ability to regularly and repetitively use both feet and both hands.
Ability to work in wet or humid conditions, around slippery floors, machinery and moving parts, toxic or caustic chemicals, concentrated soaps and cleaning solutions, outdoor weather, extreme heat or cold, confined areas, pressurized equipment, cylinders, electrical equipment, vibration, possible flying debris, flashing or strobing lighting, and moving vehicles.

Nice To Haves

Experience managing others is preferred but not required.

Responsibilities

Support day-to-day car wash operations and ensure services are provided efficiently and to a high standard.
Maintain service quality by ensuring expected service times and operational procedures are followed.
Demonstrate working knowledge of car wash equipment and services.
Train team members on vehicle preparation, drying, and detailing procedures.
Respond to Guest inquiries and seek guidance from the Car Wash General Manager or District Manager when appropriate.
Oversee site cleanliness, safety, and security and ensure compliance with safety regulations and industry standards.
Maintain documentation and report property damage, Guest incidents, and team member incidents or injuries.
Support preventative maintenance of car wash equipment.
Support and facilitate organizational changes, continuous improvement, and communication.
Complete daily paperwork and bank deposits accurately and on time.
Operate washer and dryer units to clean towels, then fold and store them properly.
Maintain site cleanliness by emptying trash bins and picking up debris throughout the property, including grass, paved areas, vacuum areas, and the tunnel.
Clean and maintain vacuum cleaner canisters and hoses.
Attend mandatory car wash pit cleaning and other scheduled meetings.
Support recruiting and training new team members in coordination with the Car Wash General Manager.
Provide ongoing leadership, coaching, and constructive feedback to team members.
Provide the Car Wash General Manager with input and support regarding discipline and coaching in accordance with Company policy.
Model personal leadership qualities, including authentic interactions, discretionary effort, curiosity, courageous conversations, and personal accountability.
Demonstrate company values: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, and Team-Focused.
Provide service-minded Guest experiences and follow company policies, guidelines, and procedures, including safety, anti-harassment, and ethics policies.
Perform other duties as assigned.