Car Wash General Manager

Clearwater Express Wash•San Antonio, TX

5d•Onsite

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies focused on delivering an exceptional experience for our guests while creating opportunities for our teams to grow. We are looking for motivated, customer-focused, and results-driven Car Wash General Managers to lead our locations. As a Car Wash General Manager, you will have overall responsibility for the day-to-day operations, team performance, customer experience, sales, and overall success of your location. You'll lead a team, develop future leaders, drive membership growth, maintain operational standards, and ensure your location delivers a safe, clean, and exceptional experience for every guest. This is a hands-on leadership role for someone who enjoys leading people, driving results, solving problems, and taking ownership of a business. Previous car wash experience is not required. Leadership and management experience in retail, restaurants, hospitality, sales, automotive, customer service, or other fast-paced industries can translate well to this role.

Requirements

Previous General Manager, Store Manager, Assistant Manager, Operations Manager, Restaurant Manager, Retail Manager, or similar leadership experience — preferred.
Experience leading, coaching, and developing a team.
Comfortable setting expectations and holding others accountable.
Strong communication and interpersonal skills.
Comfortable with sales, membership growth, and performance goals.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Takes ownership and follows through on commitments.
Strong organizational and time-management skills.
Comfortable using computers, point-of-sale systems, and business software.
Willing to learn car wash equipment, operations, and maintenance.
Takes pride in maintaining a clean, safe, and professional location.
Can work outdoors in changing weather conditions.
Previous experience in retail, restaurant, hospitality, sales, automotive, customer service, or other high-volume customer-facing industries — preferred but not required.

Responsibilities

Lead, coach, and develop a team of Team Members, Team Leads, and Assistant Managers.
Create a positive, accountable, and high-performing team culture.
Recruit, interview, hire, train, and retain talented team members.
Set clear expectations and hold team members accountable to company standards.
Identify and develop high-potential employees for future leadership opportunities.
Conduct coaching, performance conversations, and recognition as needed.
Lead by example in customer service, sales, professionalism, and work ethic.
Drive sales, membership, and customer retention at your location.
Lead the team in achieving membership and revenue goals.
Coach team members on effective sales and customer engagement techniques.
Monitor sales and membership performance and identify opportunities for improvement.
Build relationships with guests and promote a positive customer experience.
Help grow the location's customer base through exceptional service and local engagement.
Oversee the daily operations of an express car wash location.
Ensure the location operates safely, efficiently, and according to company standards.
Monitor wash quality and ensure guests receive a consistent, high-quality experience.
Ensure the site is clean, organized, and well maintained.
Manage opening and closing procedures, staffing, scheduling, and daily assignments.
Ensure company policies, procedures, and operational standards are followed.
Identify and resolve operational issues quickly and effectively.
Monitor inventory, supplies, and equipment needs.
Partner with maintenance and support teams to address equipment and facility issues.
Set the standard for exceptional customer service and guest service.
Handle escalated customer concerns and work to resolve issues professionally.
Build strong relationships with guests and the local community.
Ensure team members consistently provide friendly, professional, and efficient service.
Monitor customer feedback and identify opportunities to improve the overall guest experience.
Review location performance and key business metrics.
Identify opportunities to improve sales, membership growth, labor efficiency, and customer retention.
Manage labor and operating expenses within company expectations.
Communicate location performance, opportunities, and challenges to leadership.
Use company software, point-of-sale systems, and other technology to manage and monitor the business.
Take ownership of the overall performance and success of the location.