Captain | Sleeping Lady Resort
About The Position
Food & Beverage Captains are trained and utilized across different Front of House functions of the department, including Restaurant Operations, Bar/Beverage Operations and Banquets. Each Captain is typically focused on one of the above-listed functions, while maintaining flexibility to support elsewhere in the department as needed. This role represents the resort as the point of contact during events and service periods, acts as a liaison between guests and team members, responds and works to resolve guest issues and concerns as necessary. The Captain supervises and participates in serving food & beverage to guests and provides quality customer service, while ensuring a safe work environment. A consistent "on-the-floor" presence is expected, engaged with and visible to team members and guests. The Captain communicates frequently with fellow Captains and Food & Beverage Management regarding the progress of the day’s work and assists the Food & Beverage Manager to establish sidework, maintenance, and cleaning schedules for equipment and facilities. Performs other duties as assigned.
Requirements
- At least two years of experience in a high volume, quality banquet service operation; or an equivalent combination of education, training and experience.
- Previous food & beverage supervisory experience.
- Basic computer literacy.
- The ability to read, write and speak English.
- Necessary State Food Handler’s License(s) and Liquor Serving Permit(s).
- Ability to work in a fast paced, multi-tasking environment.
- Willingness to work long hours, irregular shifts, and on weekends and holidays.
- The ability to provide an excellent level of customer service, even in stressful situations.
- Standing and Walking: Remaining on your feet for extended periods, often up to 10 hours, to attend to guests and manage service areas.
- Stair Navigation: Moving between different levels of the establishment, which may involve climbing and descending stairs.
- Bending and Squatting: Reaching down to set or clear tables, retrieving items from lower shelves.
- Lifting: Carrying trays, dishes, or supplies weighing up to 50 pounds.
- Must be comfortable working across a large resort property involving a significant amount of walking and transporting of supplies.
- Must be able to work indoors and outdoors in challenging weather conditions.
Responsibilities
- Advises guests, clients and team members on matters relating to food and beverage offerings.
- Communicates directly with the Culinary team during service to ensure proper client and guest service is being achieved.
- Conducts a briefing or “line-up” with team members at the beginning of each shift in order to keep staff informed of updates, changes and/or problematic situations.
- Represents the resort as the point of contact during events and service periods, acts as a liaison between guests and team members, responds and works to resolve guest issues and concerns as necessary.
- Supervises and participates in serving food & beverage to guests and provides quality customer service.
- Ensures safe work environment, reporting unsafe conditions and equipment.
- Consistent “on-the-floor” presence, engaged with and visible to team members and guests.
- Communicates frequently with fellow Captains and Food & Beverage Management as to the progress of the day’s work.
- Assists the Food & Beverage Manager to establish sidework, maintenance, and cleaning schedules for equipment and facilities.
- Performs other duties as assigned.
Benefits
- Hourly wage PLUS Inclusion in Service Charge Distribution and Tip Earning Shifts
- Permanent & Seasonal Positions available
- Full-Time & Part-Time positions available
- Get Paid Daily
- Paid Time Off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
- Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks
- Task Force Work Opportunities
- Values-Based Culture
- Culture Add
- Referral Bonus
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities
- Online Learning Platform to Help You Develop!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
