Captain - Crane Club Restaurant New York

Tao Group Hospitality•New York, NY

2h•Onsite

About The Position

The Captain is responsible for actively taking orders, conducting full and complete food/beverage service, and monitoring guests’ dining experience. This role requires interacting with dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality. The Captain will anticipate and accommodate the needs of the guests, maintain general cleanliness of assigned stations and the entire venue, and provide professional and exceptional service. Responsibilities include presenting menus, answering questions, making suggestions for food and beverage items, informing guests of specials, and soliciting allergy or dietary restrictions. The Captain must accurately enter orders into the POS system, follow proper payment procedures, ensure the delivery of food and beverage, and comply with all state regulations for serving alcoholic beverages. This role also involves working collaboratively with co-workers, possessing in-depth knowledge of menus and the company, complying with sanitation standards, and accurately completing end-of-shift financial procedures. Communication with Front-of-House and Heart-of-House staff, managers, and chefs regarding guest needs is crucial. Additionally, the Captain will perform opening and closing procedures, including setting up tables, stocking stations, and reporting any equipment damage. Participation in daily pre-service meetings and training sessions is expected, along with learning from observation and leading by example. A positive and professional attitude, knowledge of Tao Group Hospitality and its partners, and the ability to assist with additional tasks are also key.

Requirements

Previous hospitality experience
Previous dining room experience
Previous experience in a high-volume restaurant/nightclub/lounge
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Tao Group Hospitality in-venue dining room server training

Responsibilities

Anticipate and accommodate the needs of the guests
Maintain general cleanliness of assigned stations and the entire venue
Provides professional and exceptional service
Presents menus, answers question and make suggestions for all food and beverage items
Informs guests of all food and beverage specials, with prices
Required to solicit any allergy or dietary restrictions from each guest
Accurately enter all orders into the POS system and follows proper cash/payment card procedures
Ensures the delivery of all food and beverage to the guests
Follow supervisor’s instructions, communicate with and support co-workers while being a team player
Possesses in-depth knowledge of all food and beverage menus and the company
Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards
Complies with Department of Health and company sanitation standards
Works as part of a team and provides help and support to all fellow team members
Accurately completes all end-of-shift financial procedures
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs
Properly sets-up floor and other opening/closing procedures as directed by management, including: Ensures all tables, chairs and banquettes are clean and free of debris, Sets tables with proper settings, Wipes down chairs, tables, and banquettes, Stocks side-stations with prescribed supplies, Completes opening duties as assigned or directed, Completes closing duties as assigned or directed, Reports all breakage, and damage of equipment or furniture immediately to management
Attends and participates in daily pre-service meetings
Attends and participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Works as part of a team and provides help and support to all fellow team members
Assist and/ or complete additional tasks as assigned