Captain Server Banquets (T) (Casual)

AccorHotel•Kohala Coast, HI

11d•Onsite

About The Position

The Banquet Captain is a first-level line leadership position in Banquets, responsible for their area of operation and implementing the hotel's vision. Banquets at Fairmont Orchid offers a diverse and dynamic experience with 110,000 square feet of flexible indoor and outdoor space, including spectacular ballrooms, modern boardrooms, and an amphitheater, along with a private beach, waterfalls, gardens, lawns, and ocean views.

Requirements

Leadership capabilities and good communication skills.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Good reading, writing, and oral proficiency in English language.
Ability to work cohesively and collaboratively as part of a team.
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
Valid Drivers' License, required.
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages and basic understanding of local languages will be an advantage.
Additional certification(s) in Food & Beverage will be an advantage (Blue Liquor Card).

Responsibilities

Act as a leader, mentor, and project a positive influence in Food & Beverage.
Effectively communicate with external departments in a timely manner to support food & beverage functions.
Ensure a positive first impression of banquet events for guests through detailed cleanliness, set-up, and ambiance control.
Check all room sets prior to each event.
Meet with the Banquet Chef to confirm quantities of food items and timing of food leaving the kitchen.
Check all china, glassware, silverware, and linen items needed for the event.
Inform staff of specific needs for buffets and receptions.
Check staffing needs for upcoming events.
Check inventory needs for all upcoming events.
Assure that food signs are ready for functions.
Conduct pre-function meetings to ensure personal hygiene and appearance standards of staff are met.
Allocate stations and partners for staff.
Review banquet event orders.
Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last-minute instructions or changes.
Be aware of all upcoming groups and major conventions over the upcoming 90 days.
Review assigned work functions for the entire day and the next week.
Read all assigned banquet menus and ask if specific items are unclear.
Complete all daily administrative tasks.
Participate in scheduled internal and external departmental meetings as required.
Supervise the maintenance of service standards during banquet service operations.
Respond to any demands or complaints from guests with tact, sincerity, and promptly.
Keep Banquet Manager informed of incidents during or after the function.
Assist other Food & Beverage outlets with their operations during peak times or when required.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
Be well versed in hotel fire & life safety/emergency procedures.
Maintain a high standard of personal appearance and hygiene at all times.
Perform other reasonable duties assigned by the Management of the Hotel.

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees
Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility