Captain - Banquets

Pyramid Global Hospitality•Nashville, TN

9d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Banquet Captain to join our team at the Cambria Hotel Nashville Downtown. This role is crucial in ensuring the successful execution of banquet functions by directing room setup, preparation, service, and breakdown. The Banquet Captain will act as the personal representative of the property to banquet guests, coordinating all aspects of room setup and food and beverage service to enhance guest satisfaction and maximize revenues. This is a tremendous opportunity for a driven individual to grow and learn at a world-class property, working in a fast-paced environment with a passion for creating exceptional guest experiences.

Requirements

2-4 years of food service experience, preferably Banquet service.
Experience in a 4-star, 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Excellent communication skills.

Nice To Haves

Experience with leading high volume catering and banquet events.

Responsibilities

Direct the set up and preparation of banquet rooms for banquet functions.
Serve and bus tables as well as clear and tear down banquet rooms at the end of the function.
Lead the performance of all hourly banquet food and beverage servers and houseman.
Coordinate all aspects of the room set-up and food and beverage service to enhance guest satisfaction and maximize revenues.
Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
Responsibilities also include cleaning of back hall and organizing of storerooms.
Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
Assists as needed with event room setup according to meal period and table needs.
Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
Serves food and beverages to guests.
Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen.
Cleans and sanitizes tables and/or counters & seats after guests are finished.
Explains how various menu items are prepared, cooking methods and ingredients.
Takes into consideration any special request and dietary issues made by the guest.
Provides general property information.
Offers warm and sincere welcome/farewell for all guests.
Interacts with staff in a professional manner, assisting other departments with necessary information.
Ensures final quality check on food and beverage items prior to serving guests.
Monitors assigned tables for customer satisfaction, quality, and additional service.
Addresses any guest issue promptly and with high concern.
Aids other events and restaurant staff as needed.
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).