Capital Sales Coordinator

Alphatec Spine•Carlsbad, CA

15h•$70,000 - $85,000•Onsite

About The Position

The Capital Sales Support Coordinator serves as a key operational partner to the Capital Sales organization, supporting commercial activities from initial customer engagement through order fulfillment and ongoing customer support. This role will coordinate critical sales processes, maintain commercial data integrity, and partner across Sales, Finance, Operations, Legal, and Service to ensure efficient execution throughout the customer lifecycle. This position is ideal for a highly organized, detail-oriented individual who enjoys solving problems, improving processes, and supporting a dynamic commercial organization.

Requirements

Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong attention to detail with the ability to maintain accurate records and ensure data integrity.
Excellent written and verbal communication skills with the ability to interact professionally with both internal and external stakeholders.
Demonstrated ability to coordinate activities across multiple functional teams while delivering a high level of customer service.
Ability to work independently, exercise sound judgment, and proactively resolve issues.
Bachelor's degree in Business Administration or a related field preferred, or equivalent combination of education and experience.
1–2 years of experience supporting sales operations, commercial operations, customer service, contract administration, or a related business function.
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Responsibilities

Coordinate commercial activities throughout the sales process, ensuring timely execution and a high-quality customer experience.
Prepare quotations for capital equipment, software, upgrades, service agreements, and related commercial offerings.
Process capital equipment and service orders within the ERP system, coordinating customer setup, credit approvals, invoicing, and order fulfillment activities.
Maintain accurate customer, opportunity, asset, territory, and contract information within Salesforce and other business systems.
Coordinate customer onboarding activities, including vendor registration, customer setup, and commercial documentation requirements.
Prepare, route, and track customer agreements, lease documentation, and other commercial contracts.
Partner with Legal to facilitate contract reviews and manage customer contract revisions.
Manage service agreement renewals by monitoring contract expirations, preparing renewal documentation, and supporting customer retention efforts.
Partner with Sales, Finance, Operations, Service, and Legal teams to ensure timely execution of commercial activities.
Coordinate customer compliance requirements, including IT assessments, cybersecurity documentation, risk reviews, and remote access requests.
Track equipment deliveries, installations, and installed base information to support accurate commercial reporting.
Prepare recurring sales reports, presentations, and operational updates for Sales leadership.
Maintain accurate commercial data and ensure data integrity across CRM and ERP systems.
Identify opportunities to improve commercial processes, reporting accuracy, and operational efficiency.
Support onboarding and administrative activities for new members of the Capital Sales organization.
Perform other duties as assigned.