Capitán Banquetes - Hotel Arts Barcelona

Marriott•Albuquerque, NM

3h•Onsite

About The Position

The Capitán Banquetes at Hotel Arts Barcelona is responsible for coordinating and executing banquet functions. This includes communicating service needs to kitchen and stewarding staff, managing billing and payments for group events, and ensuring all banquet rooms, restaurants, and coffee breaks are prepared and presented according to standards, including centerpieces and the cleanliness of china, glass, and silver. The role involves interacting with guests to ensure satisfaction, setting tables, and relaying special dietary requirements to the kitchen. Additionally, the position requires maintaining clean work areas, adhering to company safety and security policies, reporting incidents, completing safety training, and maintaining a professional appearance. The Capitán Banquetes is expected to uphold confidentiality, protect company assets, welcome guests according to company standards, use professional language, and foster positive working relationships. The role is integral to delivering The Ritz-Carlton's "Gold Standards" and creating exceptional guest experiences, emphasizing creativity, thoughtfulness, and compassion.

Nice To Haves

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Responsibilities

Communicate service needs to chefs and stewards throughout functions
Total charges for group functions, and prepare and present checks to group contacts for payment
Ensure banquet rooms, restaurants, and coffee breaks are ready for service
Ensure proper centerpieces are displayed on every table
Inspect the cleanliness and presentation of all china, glass, and silver prior to use
Check in with guests to ensure satisfaction
Set tables according to type of event and service standards
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintain cleanliness of work areas throughout the day
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit, or walk for an extended period of time
Perform other reasonable job duties as requested by Supervisors
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values