Florist - Hotel Arts Barcelona

Marriott•Albuquerque, NM

4h•Onsite

About The Position

The Florist at Hotel Arts Barcelona is responsible for the comprehensive management of floral arrangements within the hotel. This includes the initial stages of trimming, watering, and preparing flowers for display, as well as receiving shipments from suppliers. During receipt, the Florist must verify correct quantities and ensure the flowers are in acceptable condition, refusing any that do not meet standards, and accurately logging all received items. A primary duty involves designing and creating custom floral arrangements tailored for various hotel areas, including public spaces, restaurant outlets, banquet events, and individual guest rooms. The role also encompasses the delivery of these flowers and floral displays to customers, various property sites, or off-site locations. Post-delivery, the Florist is expected to follow up with the customer or relevant department to confirm the floral order was delivered as requested and to coordinate the on-site setup of displays. Maintaining a neat and clean storeroom at all times and following a checklist for cleaning the shop before closing are also essential. Beyond floral duties, the Florist is expected to report accidents, injuries, and unsafe work conditions to management, complete all required safety training and certifications, and adhere to all company policies and procedures. This includes maintaining a clean and professional uniform and personal appearance, safeguarding proprietary information, and protecting company assets. The role also involves significant guest interaction, requiring the Florist to welcome and acknowledge guests according to company standards, anticipate and address their service needs, and express genuine appreciation. Professional communication, both in person and over the telephone, is required, along with developing and maintaining positive working relationships with colleagues. Finally, the Florist must comply with all quality assurance expectations and standards and be prepared to perform other reasonable job duties as requested by Supervisors.

Nice To Haves

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Responsibilities

Trim, water, and prepare flowers for display.
Receive flowers from suppliers, including verifying correct quantities, refusing flowers that are not in acceptable condition, and logging in flowers received.
Design and create custom floral arrangements for public areas, restaurant outlets, banquets and guest rooms.
Deliver flowers and floral displays/arrangements to customers, property sites or off-site locations.
Follow up with customer or department to ensure floral order is delivered as requested.
Coordinate site set-up of floral displays/arrangements.
Keep storeroom neat and clean at all times.
Follow checklist for cleaning shop before closing.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.