Capacity Specialist II

Tucker Company Worldwide•Haddonfield, NJ

5d•$46,400 - $69,600•Onsite

About The Position

Tucker Company Worldwide, Inc. is seeking a Capacity Specialist II to join their Operational Excellence department. This role is crucial for supporting corporate profitability, customer growth, and satisfaction by collaborating with Capacity Development to source sustainable carrier capacity. The specialist will utilize high-quality carrier capacity to cover loads, manage workload independently, and make decisions that contribute to company growth goals. A key aspect of the role involves maximizing profitability by purchasing transportation at competitive market pricing while maintaining service levels. The specialist will also collaborate with Capacity Development to identify carriers and lanes needing attention, develop capacity utilization, and improve service and pricing. Building and leveraging operational relationships with carriers is essential, as is keeping Carrier Relationship Management tools accurate. The role demands excellent customer service through adherence to policies and best practices, proactive communication to manage changes and issues, and collaboration with Business Development and Customer Experience to secure new business. Learning and adopting new technologies to improve productivity is also a focus. Additionally, the Capacity Specialist II will cultivate mentorships through training and development, leading by example to help team members understand company values, processes, and foundational freight brokerage skills. The role involves marketing Tucker’s carrier-facing tools to carriers and gathering feedback, as well as sharing market condition insights with teammates.

Requirements

High school diploma or minimum 3 years of equivalent industry training or experience
2+ years' experience in freight brokerage, 3PL, transportation, or supply chain industry
Strong communication skills
Strong organizational skills
Proficient in MS Office
Demonstrated ability to resolve time-sensitive situations
Demonstrated ability to multi-task
Demonstrated ability to make recommendations to management
Demonstrated ability to effectively communicate verbally and in writing
Demonstrated ability to navigate a high-paced working environment

Nice To Haves

Bachelor’s Degree
Customer Service Experience a plus
Certified Transportation Broker (CTB) certificate
Ability to use and learn new software and technologies
Enthusiasm to negotiate service and pricing in a live environment

Responsibilities

Support corporate profitability, customer growth, and satisfaction by collaborating with Capacity Development to source sustainable carrier capacity to meet or exceed customer expectations.
Support customer growth and satisfaction by utilizing high-quality carrier capacity to cover loads and meet or exceed customer expectations.
Demonstrate self-sufficiency in managing workload, consistently making decisions, and taking action that results in achieving company growth goals.
Begins to consistently drive decision-making and participates in problem solving activities that results in achieving team and company goals with little reliance on team members and manager.
Maximize individual, department, and company profitability by purchasing transportation at competitive market pricing, while maintaining service levels.
Collaborate with Capacity Development team to identify carriers and lanes needing attention, develop and increase capacity utilization, improve service, and pricing for customer opportunities, ensuring every customer always has the service and capacity needed to drive customer satisfaction and increase load count, revenue, and margin.
In collaboration with Capacity Development, identifies, leverages & builds operational relationships with carriers to ensure consistent capacity, pricing, and service to customers, keeping Carrier Relationship Management tools accurate and up to date.
Deliver excellent customer service by ensuring adherence to company, customer, and industry policies and best practices.
To maximize customer and carrier satisfaction, demonstrate proactive and effective communication to ensure internal and external customers and carriers are aware of changes and issues before or as they happen, escalating to OEM where necessary.
Collaborate with Business Development and Customer Experience to secure new opportunities and win new customers for Tucker.
Learn, adopt, and leverage new technologies to cover more loads, more quickly and drive productivity.
Cultivate mentorships across all team members through ongoing training and development initiatives.
Leads by example to support team member assimilation in understanding Tucker core values, processes and procedures, and foundational freight brokerage skills, to maximize service continuity.
Market Tucker’s carrier-facing tools to carriers and gather feedback to keep Tucker positioned as a “broker of choice” for carriers.
Share anecdotal evidence of market conditions with teammates to enable the team win new or protect existing business.