Capacity Management Specialist

Nebraska Medicine•Omaha, NE

1d•Hybrid

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. We’re proud to foster a strong culture of teamwork and collaboration on the Capacity Management team. Our work is better when we support one another, and we genuinely care about each other—not just professionally, but personally. While we work hard to meet deadlines and drive results, we also prioritize respect, empathy, and shared success. The team is comprised of 5 Specialists and 6 Advisors, all of whom bring unique strengths to our collective mission. We also partner closely with 3 Cadence Analysts, whose expertise is essential to our scheduling strategies and system-level improvements. As a Capacity Management Specialist, you’ll interact with this team daily, contributing to shared goals and learning from one another. You’ll also engage regularly with operational leaders and spend part of your time in meetings with clinical staff, including clinic managers, clinic supervisors, and physician leaders. This cross-functional collaboration is key to driving meaningful improvements in patient access and scheduling efficiency. Candidates must reside in NE or IA This is mostly a remote position, but there will be some on campus requirements Preferred consideration will be given to applicants with patient access or managing provider scheduling templates experience Resume REQUIRED for consideration

Requirements

Minimum of two years' experience in healthcare required.
Associate's degree in health care, business, finance, nursing or related field or equivalent combination of education/experience combined (one year of education equals on year of experience) required.
Demonstrate verbal and written communication skills required.
Demonstrate leadership qualities required.

Nice To Haves

Patient access or managing provider scheduling templates preferred.
Bachelor's degree in health care, business, finance, nursing or related field preferred.
Completion of EPIC cadence training modules preferred.
Demonstrate analytical, organizational and leadership skills preferred.
Demonstrate knowledge in hospital system applications preferred.

Responsibilities

Provides master scheduling, guided scheduling, and schedule optimization support at the system level to providers.
Responsible for improving performance on Appointment Lag and Appointment Utilization while completing Master, Template, Daily, and Guided Schedule builds.
Fulfills schedule requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques to all schedules.
Provides providers with proactive guidance around schedule changes and design.
Actively monitors key metrics and data at system and specialty level, critically thinks through interventions, engages with department leadership to hardwire improvements.
Successfully serves as an Ambassador for Patient Access when meeting with section representatives to discuss and implement schedule changes.