Capability Manager Home and Community Care Delivery - Remote

UnitedHealth Group•Eden Prairie, MN

6d•$91,700 - $163,700•Remote

About The Position

The Capability Manager owns the end-to-end development, deployment, and performance of business capabilities across Home & Community Care Delivery (H&CCD). This role is a true partner to technology and business stakeholders - translating strategy and operational needs into clear requirements, shaping the business case, and taking ownership of ambiguous problems from ideation through execution and realized value. This role serves as the bridge between business, operations, clinical, compliance, product, and technology teams to deliver solutions that advance business objectives and create value for members, providers, clients, and internal stakeholders. The successful candidate operates with ownership, is a self-starter, and creates operational structure within the initiatives they are directly accountable for - flexing across shifting priorities and picking up new capability areas as assigned. Portfolio & Scope of Capabilities This role will support a mix of capabilities, with emphasis on: Marketing / outreach engagement capabilities - primary accountability; new and changing outreach capabilities and engagement workflows across omni channels GenAI bots / agents - supporting role contributing to bot/agent capability delivery, governance readiness, testing, and iterative improvement Run-the-business enhancements (across all H&CCD) - triage and delivery of incremental improvements that keep existing capabilities healthy in support of clinicians, call center operations and other teams Platform modernization - support scheduling / operations platform modernization workstreams, contributing to requirements, dependencies, and readiness Other duties as assigned - ramps quickly into new capability areas; learning agility and flexibility are essential You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

4+ years of operations, process improvement, project management or product experience
2+ years of experience leading or supporting complex business, product, technology, consulting, or operational initiatives within matrixed organizations
Experience influencing and collaborating across business and technology stakeholders without direct authority - a true partner to technology teams
Experience defining a business case and connecting work to measurable value
Demonstrated experience gathering, documenting, and translating business requirements into deliverable solutions
Proven ability to own ambiguous problems and drive them from ideation through execution
Demonstrated solid analytical, problem-solving, and decision-making skills, including the ability to interpret data and act on it
Demonstrated solid written and verbal communication skills across both business and technical audiences
Demonstrated ability to manage competing priorities, ambiguity, dependencies, and stakeholder expectations in a fast-paced environment

Nice To Haves

Hands-on exposure to GenAI bots / agents or conversational AI capabilities
Experience with marketing, outreach, campaign, or member-engagement capabilities
Experience working within Agile, product, or technology delivery environments
Healthcare, payer, provider, health services, or care delivery operations experience
Familiarity with business case development
Demonstrable use of AI in daily workflows or product lifecycle

Responsibilities

Own the vision, roadmap, delivery, and ongoing performance of assigned business capabilities - from ideation through execution
Translate business strategy, operational priorities, and customer needs into capability requirements, features, workflows, use cases, and prioritized work plans
Partner across Product, Technology, Operations, Clinical, Compliance, Finance, and Reporting to define solutions that address business needs and improve outcomes
Define the business case for assigned capabilities - connecting investment to measurable value and applying cost-benefit logic to prioritization decisions
Develop clear business requirements, process designs, acceptance criteria, and operational impacts to support technology and business delivery teams
Maintain and prioritize capability backlogs in partnership with capability owners, technology, engineering, and delivery teams
Lead cross-functional planning and execution through design, development, testing, implementation, deployment, and adoption
Define success metrics and KPIs and take accountability for whether the capability delivered its intended value - not only that it shipped
Interpret performance data and stakeholder feedback and translate it into prioritized action and continuous improvement
Identify risks, dependencies, and scope impacts, and proactively drive alignment or escalation with limited direction
Support UAT, operational readiness, training, change management, adoption, and post-deployment stabilization
Contribute to vendor / partner working sessions and requirements as capabilities and initiatives require
Operate within healthcare compliance and AI governance expectations (e.g., internal review boards, risk-tier, and HIPAA awareness)