Canteen Front of House Staff Manager

Leroy Springs & Company INC • Fort Mill, SC

9d • Onsite

About The Position

The Front of House (FOH) Manager is responsible for the daily execution of front-of-house operations, ensuring exceptional guest experiences and efficient service during all operating hours. This role leads the food and beverage associates, bartenders, and support teams while maintaining high standards of hospitality, cleanliness, communication, and operational readiness. The FOH Manager serves as the primary floor leader during service and works closely with kitchen leadership to ensure smooth and consistent operations aligned with standards and culture.

Requirements

• 2+ Years leadership experience in the hospitality industry.
• ServSafe Food Handler Certification; We will provide training for certifications.
• ServSafe Alcohol Certification: We will provide training for certifications.
• ServSafe Manager Certification: We will provide training for certifications.
• Current CPR, First Aid, AED certifications: We will provide training for certifications.

Responsibilities

• Ensure all guests receive exceptional service from arrival to departure.
• Maintain high standards of hospitality, professionalism, and service execution.
• Monitor dining room flow, wait times, and overall guest experience during service.
• Address guest concerns or complaints promptly and professionally.
• Gather guest feedback and communicate recurring trends or operational concerns to leadership.
• Ensure the front-of-house team represents the brand positively and consistently.
• Supervise and support food and beverage associates, bartenders, bussers, and shift leaders during daily operations.
• Provide ongoing coaching, motivation, and direction to maintain a positive and productive work environment.
• Assist with onboarding and hands-on training for new front-of-house employees.
• Reinforce company policies, service standards, appearance standards, and operational procedures.
• Support leadership in maintaining accountability and team performance standards.
• Create and manage front-of-house staff schedules based on business levels and service needs.
• Monitor labor during shifts and make real-time adjustments to support operational efficiency.
• Ensure proper staffing coverage during peak periods, special events, and private functions.
• Communicate staffing concerns or scheduling needs to senior leadership.
• Oversee front-of-house operations during service to ensure smooth execution.
• Coordinate with kitchen leadership to maintain efficient communication and service flow.
• Coordinate operations with special events in the Canteen.
• Oversee the selection and purchase of alcoholic beverages and coffee products.
• Monitor the creation and implementation of drink menus.
• Ensure dining areas, bars, and guest-facing spaces are organized, clean, stocked, and service-ready.
• Maintain front-of-house operational supplies including glassware, silverware, condiments, and beverages.
• Support daily sales goals through service execution, upselling, and operational efficiency.
• Monitor front-of-house labor usage and assist in controlling operational costs.
• Oversee accurate cash handling, guest billing, and POS procedures.
• Assist in minimizing waste and reporting inventory or supply concerns.
• Maintain cleanliness and organization throughout all guest-facing areas.
• Ensure compliance with health, sanitation, alcohol service, and safety regulations.
• Support enforcement of company safety standards and emergency procedures.
• Report maintenance, safety, or compliance concerns promptly.
• Collaborate on the coordination of front-of-house execution for large parties, event functions, and special events.
• Ensure staffing, table setup, communication, and guest accommodations are properly executed.
• Support seamless guest experiences during high-volume events and functions.
• Maintain clear communication between front-of-house staff, kitchen teams, and leadership.
• Report operational issues, staffing concerns, guest trends, and service opportunities to General Manager and leadership.
• Assist in documenting incidents, guest concerns, and operational follow-up as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed