Candidate Experience Specialist

First Student

2d • Remote

About The Position

At First Student, every safe ride to school starts with a smooth hiring process—and our Candidate Experience Specialists are at the heart of it all. We’re looking for someone based in the New England Region to join our remote team, supporting candidates through each step of their hiring journey, primarily focused on Rhode Island and the surrounding area. At First Student, we believe that starting off on the right foot sets the stage for long-term success. If you get satisfaction from helping people, staying organized, and making sure new hires feel prepared every step of the way—we’d love to hear from you. First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf. MISSION Provide unmatched care and the safest ride to school, so when students arrive, they start and end their day with an exceptional experience and are ready to achieve their full potential. FOCUS ON SAFETY Safety is at the heart of everything we do CARE FOR OUR STUDENTS Ensure our vehicles are welcoming and trusted places where students feel comfortable and secure SURPASS CUSTOMER EXPECTATIONS Go the extra mile to deliver an extraordinary experience for our customers and communities FOSTER TEAMWORK Work together, act with integrity, respect each other, champion diversity and inclusion SET THE HIGHEST STANDARDS Continually seek a better way to do things with innovation, sustainable practices, financial discipline, commercial excellence, and operational excellence.

Requirements

• You’re comfortable handling phone and email communication with a friendly, professional touch.
• You stay organized, even with a full to-do list.
• You have experience in a support, call center, or customer service role and are looking for something more behind-the-scenes.
• You’re interested in growing your skills in HR, recruiting, or onboarding.
• You enjoy process-driven work and love seeing things through the right way.

Responsibilities

• Be the main point of contact for new hires after their interview is scheduled through our AI Recruiting Assistant.
• Guide candidates through offer acceptance, background checks, paperwork, and pre-employment requirements.
• Answer questions, follow up on missing items, and help candidates progress smoothly.
• Coordinate with internal teams to ensure training schedules and compliance steps are all set.
• Track candidate progress in our applicant tracking system and proactively flag any delays.
• Provide clear, timely communication so every new hire feels supported and informed from start to finish.

Benefits

• 100% remote work environment (New England Region only)
• Consistent Monday–Friday schedule, 8:00 AM–5:00 PM ET
• PTO and paid holidays
• Medical, dental, and vision coverage
• 401(k) with company match
• Discounts on cell phone plans, car purchases, travel, and more through Perk Spot
• Supportive onboarding and a team that values communication and consistency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees