Candidate Care Specialist

Korn Ferry

2d

About The Position

The Role Korn Ferry is searching for Candidate Care Specialists to support an exciting new client! As a Candidate Care Specialist you will be responsible for supporting the recruiting process and guiding candidates through their application, interview and job offer journey. Key Accountabilities Building and maintaining relationships with candidates throughout the recruitment process by effectively providing responsive and proactive customer service via e-mail, live chat and telephone Identify candidates’ needs, clarify information, research issues and provide solutions and/or alternatives Answer inbound candidate calls or respond to live chats from candidates Follow communication and technical “scripts” to effectively resolve candidate issues Documenting, tracking, and maintaining records and the status of engagements/ requisitions in the applicant tracking system Managing advertising response rates, making decisions on where advertising should be turned on and off based on the available candidate pipeline Managing, reviewing and sending HR and/or recruiting-related correspondence and documents to clients and candidates Performing various administrative duties that support the recruiting function Navigating multiple systems, programs and screens at the same time

Requirements

• 2+ years of volume recruiting, administrative, customer service or call center experience in a team- oriented professional environment
• 2+ years of experience working with databases and all Microsoft Office tools with proficiency in Outlook, Word, Excel and PowerPoint
• 2+ years of organizing & managing own workload with a focus on details and a sense of urgency to meet deadlines
• 2+ years of experience working in a fast-paced environment while effectively coping with change
• Superior listening, verbal and written communication skills

Responsibilities

• Building and maintaining relationships with candidates throughout the recruitment process by effectively providing responsive and proactive customer service via e-mail, live chat and telephone
• Identify candidates’ needs, clarify information, research issues and provide solutions and/or alternatives
• Answer inbound candidate calls or respond to live chats from candidates
• Follow communication and technical “scripts” to effectively resolve candidate issues
• Documenting, tracking, and maintaining records and the status of engagements/ requisitions in the applicant tracking system
• Managing advertising response rates, making decisions on where advertising should be turned on and off based on the available candidate pipeline
• Managing, reviewing and sending HR and/or recruiting-related correspondence and documents to clients and candidates
• Performing various administrative duties that support the recruiting function
• Navigating multiple systems, programs and screens at the same time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees