Area Candidate Experience Specialist

First Student • Remote NY, NY

7d • Remote

About The Position

As a Candidate Experience Specialist, you’ll serve as the primary point of contact for candidates after they receive an offer through the start of their in-person training. You’ll help new hires complete required paperwork, background and compliance requirements, and training while keeping them informed and engaged throughout the process. You’ll also work closely with Recruiting, HR, Training, Safety, Employment Standards, and Operations to make sure candidates are ready to begin their new role. This is a great opportunity for someone who enjoys helping people, staying organized, solving problems, and keeping multiple priorities moving at once.

Requirements

• High school diploma or equivalent required
• At least 1 year of experience in customer service, recruiting, onboarding, Human Resources, or a related field
• Experience working in a fast-paced, metrics-driven environment
• Strong customer service and relationship-building skills
• Excellent verbal and written communication
• Strong organizational skills and attention to detail
• Ability to manage multiple candidates, deadlines, and priorities at the same time
• A strong sense of urgency and the ability to follow through
• Comfort working with Applicant Tracking Systems, CRM platforms, or similar systems
• Proficiency with Microsoft Office
• Ability to work independently while collaborating effectively with teams across the organization
• English proficiency

Nice To Haves

• Associate’s or Bachelor’s degree preferred

Responsibilities

• Guide candidates through the onboarding process from official offer through the start of in-person training
• Serve as the primary point of contact for new hires, answering questions and providing timely updates
• Help candidates complete required hiring documents, background checks, and compliance requirements
• Schedule candidates for remote, onsite, or hybrid training as appropriate
• Ensure candidates are prepared for their first day of training at their assigned location
• Track candidate progress and maintain accurate information within the Applicant Tracking System (ATS) and other company systems
• Partner with Talent Acquisition, HR, Employment Standards, Training, Safety, and Operations to resolve onboarding issues and prevent delays
• Coordinate with training teams and location leaders regarding candidate schedules and readiness
• Proactively follow up with candidates to maintain engagement throughout the onboarding process
• Monitor onboarding completion, training readiness, time-to-hire, and other key performance indicators
• Identify trends, bottlenecks, or potential delays and take action to keep candidates moving forward
• Stay current on hiring processes, systems, compliance requirements, and best practices
• Support process improvements that make onboarding more efficient and improve the candidate experience
• Perform additional duties as needed to support the team and organization

Benefits

• $33.00/hr
• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off and company holidays
• Employee assistance and wellness resources
• Opportunities for professional development and advancement
• A collaborative team environment where your work directly impacts the candidate and employee experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED