Cancellations Agent (Bilingual)

First Canadian Financial Group•Sherwood Park, AB

38d

About The Position

First Canadian is a national organization and we are experiencing unprecedented growth! We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work. If you are motivated to succeed by helping people, then this is the opportunity for you! Under the direction of the Cancellation’s Manager, the Cancellations Agent answers questions regarding the various insurance and mechanical breakdown policies/contracts. This position is required to work Saturdays on a rotational basis shared with the Team. Hours of work: During the training period (3 months), the schedule is 8:00 a.m. to 5:00 p.m. Following successful completion of training, regular hours transition to 9:00 a.m. to 6:00 p.m.

Requirements

Minimum of 1-2 years working in an Administrative/Clerical position in the insurance industry is an asset.
Fluent in English with proven skills in verbal and written communication is required.
Ability to work a rotational Saturday/Statutory holiday is required.
Successful completion of a criminal background check, education verification, and employment reference checks is required before employment.

Nice To Haves

Call center experience is preferred and considered an asset.
Certificate/Diploma in Administrative Assistant/Business/Insurance is preferred.
Intermediate skill with Microsoft Office (Word/Excel) is required.
Fluent in French with proven competencies in verbal and written communication is required.

Responsibilities

Answer a high volume of calls and e-mails from customers and dealerships and provide information regarding the cancellation requirements and eligibility of insurance and mechanical breakdown policies/contracts.
Log information on calls received and maintain detailed and accurate records.
Provide cancellation refund quotes to customers and dealerships.
Verify incoming cancellation documents to ensure all required information is received.
Contact customers or dealerships to request missing documentation.
Process cancellation requests and ensure refunds are issued correctly.
Issue requests for stop payments on cheques and requests for cheques to be re-issued due to stale dates or loan payouts.
Other duties as assigned.

Benefits

Off work 1 hour early on Fridays.
Earned Time-Off Program and vacation.
Group Retirement Savings Plan with employer match.
On-site gym including free weekly classes with a qualified trainer.
Newly renovated facility with ergonomic desks/chairs.
Educational assistance and career development.
Employee benefits.
Health and Wellness spending account.
Employee Assistance Program (EAP).
Employee discount programs.
A Culture Team dedicated to diversity, inclusion, and employee programs.
Employee recognition and appreciation events.
French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).