Canada Payroll Specialist II

OSV

1d•Remote

About The Position

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The Canada Payroll Specialist II will be responsible for providing full end-to-end payroll processing support for OSV’s Managed Payroll customers. Will manage multiple customers with various deadlines in a fast-paced work environment. This remote position resides in a customer team environment and, in addition to supporting specific managed customers, will also support all OSV customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support are required.

Requirements

Associates degree or higher preferred
3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
3+ years of Customer Experience, or proven skills to operate at this experience level
Advanced Proficiency with Microsoft Word and Excel
Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance
Multi-jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experience
Strong written and verbal communication skills

Nice To Haves

Experience in an outsourcing environment - payroll, or tax
Workday
Salesforce programs

Responsibilities

Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax, and garnishment customers as needed within the service team
Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
Respond to internal escalated cases from the payroll team and other internal stakeholders
Manage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis, and implementing remedial procedures to close gaps identified
Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as Tax
Configure basic to medium complex Workday pay components, deductions, run categories to support the year-end process and possibly assist with special projects as needed
Troubleshoot quarter and year-end audit reports and make recommendations to customers
Meet quality and production metrics and scorecards
Maintains payroll services support documentation
Works extensively with peers and customer teams to collaboratively support customers and resolve requests