Campus Technician | Network Solutions

CBIZ•Maryland Heights, MD

22h•Onsite

About The Position

The Campus Technician provides on-site technical support to client home office associates. This role is responsible for troubleshooting, repairing, installing, and maintaining desktop and related IT equipment while delivering excellent customer service and meeting established service level agreements (SLAs). This position will complete on-site component level printer repair/replacement as needed. This position will also provide technical support via phone to Field Service Technicians.

Requirements

Associate's degree in information technology or related field, or equivalent work experience

Nice To Haves

Experience installing and troubleshooting desktop hardware, including but not limited to laptops, desktops, thin clients, VoIP or SIP phones, docking stations, monitors, printers, and video conferencing equipment.
Experience with basic project coordination, including scheduling, asset tracking, resource management, and documentation.
Working knowledge of Microsoft Windows and Microsoft Office applications.
Ability to adapt quickly and learn new technologies and processes in a changing work environment.
Reliable attendance and punctuality.

Responsibilities

Troubleshoot, repair, and/or replace desktop hardware and related equipment in an efficient and timely manner to minimize associate downtime and meet or exceed CBIZ Service Level Agreements.
Track, manage, and maintain inventory of assigned equipment.
Open, update, and close ServiceNow Tasks accurately and in accordance with established procedures.
Perform desktop hardware upgrades, installations, moves, and removals.
Provide timely technical support to client associates in a professional and customer-focused manner.
Coordinate and perform all pre-work and post-work activities for MACs (Moves, Adds, Changes) and assigned projects.
Order and maintain equipment and consumable supplies at assigned campus stock locations.
Provide excellent customer service.
Communicate effectively, both verbally and in writing.
Perform other related duties as assigned.