Campus Technical Support Specialist @ Technology Services

Alief Independent School District•Houston, TX

51d•Onsite

About The Position

Primary Purpose: To act as the primary provider of on-site technical support and assistance for all campus related technology issues. To assist administration, staff and teachers in the daily maintenance of all computers, networks, video systems and other technologies. The full job description for this position is included within this job posting. By applying for this position, you are accepting the responsibilities and duties of this position as they are listed in the job description.

Requirements

Bachelor's degree from an accredited university required
Knowledge of Microsoft Office, Windows 10/11, and Windows Server is required; familiarity with iPadOS, ChromeOS, and related technologies is preferred
Excellent written and oral communication skills
Ability to communicate and work well in a large diverse workforce
Knowledge of instruction related software and its uses
Strong organizational skills with the ability to multitask
Minimum of three (3) years of experience providing technical support for varying types of technologies

Nice To Haves

Degree in computer related field preferred
High level certification in network field such as MSCE, CCNP, or CISSP preferred

Responsibilities

Assist campuses in resolving technology related problems, including desktop computers, laptops, tablets, peripherals, file servers, networks, and video systems.
Provide a solution to all technology related problems or inquiries by hands-on resolutions or by obtaining assistance.
Provide the first line contact between the campus personnel and specialized support by Technology Services.
Assist in the direction of unresolved problems to the appropriate manager and queue in technology services.
Maintain detailed records of all requests and problem resolutions.
Maintain detailed fixed asset records of campus technology.
Assist with installations of new technology each year.
Responsible for assisting in the development of district standard processes and practices related to campus support issues.
Perform equipment transfers from one person to another including any software transfers (i.e. computers handed down).
Follow district safety protocols and emergency procedures.
Compile, maintain, and file all reports, records, and other documents required.
Maintain an appropriate level of technology competence to meet the current and future needs of Alief.
Implement alternative methods of instruction as needed.
Perform other duties as assigned.