Campus Support Clerk (Switchboard Operator): OIDD-Midlands

State of South Carolina•Richland County, SC

6d•Onsite

About The Position

Are you passionate about making a real difference in people's lives? Join our team at the Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Intellectual and Developmental Disabilities (OIDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Campus Support Clerk who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply. This position performs a variety of routine secretarial, advance clerical, and specialized typing duties utilizing a personal computer as well as exercises judgment in the application of established office practices and procedures. Performs and/or participates in Quality and Developmental activities as assigned by the Campus Support Coordinator (CSC) or Campus Support Director (CSD). Utilizes a communications transmitter to transmit and receive information as necessary. Uses emergency communication system as needed. Answers and screen incoming calls, routes calls to appropriate persons and areas, and take messages with detail and accuracy. Maintains a complete filing system for identifying individuals and a record of visits to individuals. Greets families and visitors and completes necessary visitation forms. Insures all restrictions are followed. Prepares recurring reports, conducts research, posts information (i.e. Campus Support observations, reported incidents, record various information in logs, key time and leave in SCEIS, etc.). Performs the duties of Information/Communications Specialist during one of three daily shifts. Types correspondence for CSCs or CSD ensuring documents are drafted and proofed for typographical errors, correct punctuation, and grammatical errors. Types all confidential reports requiring sufficient knowledge and confidentiality. Schedules meetings, reserves meeting rooms, and prepares meeting agendas. Assists the Campus Support Coordinators with obtaining residential service staffing numbers and documents as appropriate. Assists with completion of target staffing documents. Operates and monitors Energy Management and Fire Monitoring systems. Informs residences, Maintenance, and other necessary personnel whenever a discrepancy is noted. Ensures appropriate adjustments are made as needed to meet Title XiX standards and documents accordingly. Other duties as assigned. This position is eligible for $0.50/hour shift differential on eligible shifts. The position for this posting is located at Midlands Regional Center, an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IID) of BHDD-OIDD located in Columbia, SC serving residents with intellectual and developmental disabilities.

Requirements

A high school diploma and one year of clerical experience; or an associate degree in secretarial science or a related field, or two years in clerical experience.
Requires a general knowledge of office practices and procedures.
Sufficient knowledge of vocabulary to ensure accuracy in spelling.
Must type 40 wpm.
Must be familiar with a personal computer and general office equipment.
Must be proficient in computer programs, particularly Excel and Word.
Must possess good visual and communication skills, orally and in writing.
Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening – to include a drug screening; background record checks (to include fingerprinting), South Carolina Department of Social Services’ Child Abuse and Neglect Central Registry screening, U.S. Department of Health and Human Services Office of Inspector General “List of Excluded Individuals/Entities” screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials.
If this position requires the applicant to work directly with consumers of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities, tuberculosis (TB) skin or blood testing must be completed prior to beginning employment.
All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment.
In accordance with the State's Disaster Plan, which includes hazardous weather, employees of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities may be required to work in times of an emergency or disaster.

Responsibilities

Performs a variety of routine secretarial, advance clerical, and specialized typing duties utilizing a personal computer.
Exercises judgment in the application of established office practices and procedures.
Performs and/or participates in Quality and Developmental activities as assigned by the Campus Support Coordinator (CSC) or Campus Support Director (CSD).
Utilizes a communications transmitter to transmit and receive information as necessary.
Uses emergency communication system as needed.
Answers and screens incoming calls, routes calls to appropriate persons and areas, and takes messages with detail and accuracy.
Maintains a complete filing system for identifying individuals and a record of visits to individuals.
Greets families and visitors and completes necessary visitation forms.
Ensures all restrictions are followed.
Prepares recurring reports, conducts research, posts information (i.e. Campus Support observations, reported incidents, record various information in logs, key time and leave in SCEIS, etc.).
Performs the duties of Information/Communications Specialist during one of three daily shifts.
Types correspondence for CSCs or CSD ensuring documents are drafted and proofed for typographical errors, correct punctuation, and grammatical errors.
Types all confidential reports requiring sufficient knowledge and confidentiality.
Schedules meetings, reserves meeting rooms, and prepares meeting agendas.
Assists the Campus Support Coordinators with obtaining residential service staffing numbers and documents as appropriate.
Assists with completion of target staffing documents.
Operates and monitors Energy Management and Fire Monitoring systems.
Informs residences, Maintenance, and other necessary personnel whenever a discrepancy is noted.
Ensures appropriate adjustments are made as needed to meet Title XiX standards and documents accordingly.
Other duties as assigned.

Benefits

Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
Retirement benefit choices
State Retirement Plan (SCRS)
State Optional Retirement Program (State ORP)
$0.50/hour shift differential on eligible shifts