Campus Store Manager

Ave Maria University•Ave Maria, FL

2d•Onsite

About The Position

The Campus Store Manager oversees and advances Ave Maria University’s Campus Store on site and at pop-up events. This full-time position manages Campus store personnel, purchasing, provides an exceptional customer experience, sales reporting, cross departmental collaboration, sales optimization, as well as strengthening AMU brand awareness and community connection.

Requirements

Minimum of 5 years of store management experience or experience in sales management
Exceptional time management and organization skills
Strong oral and written communication skills
Ability to work independently, collaboratively, and under supervision
Willingness to serve, and build relationships with the troupe
Must possess strong initiative, leadership skills, organizational and project management skills, with the ability to multitask to manage a variety of projects and priorities, coordinating the actions of others, follow through on projects to timely completion, and demonstrate excellent judgment with attention to detail
Must be willing to work evenings and Saturdays as needed
Microsoft Office experience with Word, Outlook, Publisher, Excel, Power Point software experience
Must support the University’s Catholic mission
Requires ordinary ambulatory skills sufficient to visit other locations; the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 20 pounds
Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, type and perform data entry, visual acuity to use a keyboard, operate equipment and read technical information, ability to hear in order to answer telephones and to communicate verbally, and the ability to sit for extended periods of time

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Schedule and manage store employees and student workers
Oversee opening and closing of store
Ensure proper staffing
Ensure working POS system and Wifi and work with DRO on needed changes
Keep store clean and stocked, under the supervision of the DRO
Personally fill staffing gaps if needed
Review and sign off on all cash drawer and sales reconciliations
Ensure cash is handled according to the requirements of the AMU Finance department
Bring to DRO any problems or concerns
Wait on customers when not purchasing or paying bills in the back office
Meet regularly with DRO
Work with DRO to train employees on all customer service requirements
Ensure proper oversight of store keys and personnel access
Work with DRO on purchasing products
Bring to the attention of the DRO any products that fall below the reorder point
Laser etch materials as needed and on time
Pay bills in a timely manner
Ensure products are stocked appropriately before events in town or on campus
Receive product from orders
Enter product into inventory
Keep accurate and up-to-date inventory
Stock product
Provide DRO with daily and weekly reports, and as requested
Suggest sale items or product relocation depending on item location and movement
Help set reorder points and strategy with DRO
Ensure all handling of cash and credit card receipts in accord with AMU standards
Ensure petty cash for store, events, etc.
Prep and make bank deposits
Work with Enrollment on coupons or codes for on-campus events and off-site recruitment
Work with Advancement on discounts and special products for alumni or donors
Partner with Academic Affairs, Advancement, Enrollment, The Institute, and others to bring events to the store and/or provide sales at events on campus
Work with town on points of interest so as to educate store employees and further AMU/town relationships
Work with Office of the President to select and ensure sufficient stock for their needs
Attend a town trolley ride once per semester
Attend town meetings as needed to represent the Campus Store
Provide the highest level of customer service by engaging customers in front of the counter, asking how to help them, and by being friendly
Address customer concerns in a calm and friendly manner
Escalate customer issues to DRO as needed