Campus Receptionist

Centura College•Chesapeake, VA

6d•Onsite

About The Position

Centura College is a premier provider of hands-on technical and career training, offering programs in Allied Health and Skilled Trades. We are passionate about preparing the next generation of skilled professionals by equipping students with the tools, knowledge, and confidence to succeed in rewarding careers. With flexible day and evening classes, real-world experience, and a supportive learning environment, Centura College is committed to making a difference in the lives of our students. The Campus Receptionist is a vital role responsible for creating a welcoming atmosphere for all visitors and ensuring efficient communication across campus. This position involves managing inbound calls, greeting guests, and supporting the Admissions Department with documentation tasks as directed by the Director of Admissions. This position plays a crucial role in fostering a positive first impression of the campus, helping to attract and engage prospective students. By providing excellent customer service and support, the Campus Receptionist contributes to the institution's overall success and aligns with organizational goals.

Requirements

High School Diploma or GED, or equivalent on-the-job experience.
Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
Demonstrate a high level of integrity, strong work ethic, and professionalism.
Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
Highly motivated and goal-oriented, with strong problem-solving skills.
Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
Exhibits a positive, team-oriented attitude by remaining flexible and available to work outside of scheduled hours when needed, as directed by the Supervisor.

Nice To Haves

Experience as a Receptionist/multi-line telephone system.
Prior experience in a college admissions environment.
CampusNexus experience

Responsibilities

Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services.
Handle inbound calls, addressing inquiries and facilitating communication between the campus and external stakeholders.
Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record-keeping and timely processing of materials as assigned by the Director of Admissions.
Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff.
Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions.
Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
Enter and manage inquiries into CampusNexus promptly, utilizing the Quick Lead method or Inquiry Folder.
Conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time.
Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow-up on missed appointments.
Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team.
Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team.