YD Miami - Campus/School Monitor

YMCA•Miami, FL

About The Position

As a Campus Monitor at the YMCA of South Florida, you will help ensure the safety and security of students, staff, and visitors at a public school campus. You will maintain a safe, orderly, and positive environment that supports learning and personal development, including during after-school programming. The role includes maintaining a visible presence, enforcing policies, and responding to incidents. The position also includes customer service and administrative responsibilities. The stated time allocation is 50% executing Association protocols and performance metrics, supporting team performance, and reducing cancellations; 40% customer service; and 10% administrative duties such as scheduling and payroll. Candidates must be at least 21 years old and have a high school diploma or GED. Prior experience in a security-related role is requested, preferably in an educational or youth-oriented setting. Employment is at-will. As conditions of employment, new hires must satisfactorily clear a Level II fingerprint background screening and successfully complete a drug test; medical marijuana cards do not exempt candidates from passing the test.

Requirements

Must be at least 21 years of age.
High school diploma or GED equivalent.
Prior experience in a security-related role, preferably in an educational or youth-oriented setting.
Strong observational skills, attentiveness, and ability to respond quickly and appropriately in emergencies.
Excellent interpersonal and communication skills for interacting with students, staff, parents or guardians, and community members.
Knowledge of conflict-resolution strategies and ability to defuse tense situations calmly and tactfully.
Familiarity with safety and security protocols, including emergency response procedures.
Ability to maintain confidentiality and handle sensitive information professionally and discreetly.
Physical stamina and ability to stand, walk, and occasionally lift or move lightweight objects.
Outgoing personality and enjoyment of interacting with people of all ages, especially children and parents.
Desire to provide excellent customer service and ability to develop relationships with students, staff, and parents.
Professional, goal-driven, self-motivated approach and positive attitude.
Ability to meet the physical demands of the role, including full range of body motion, manual and finger dexterity, eye-hand coordination, corrected vision and hearing within normal range, and the ability to move quickly in emergencies.
Ability to occasionally work under stressful conditions or irregular hours.
Must satisfactorily clear a Level II fingerprint background screening as a condition of employment.
New hires must successfully complete a drug test; medical marijuana cards are not accepted as an exemption.

Responsibilities

Monitor campus premises to prevent unauthorized access, maintain order, and identify and report security risks or safety hazards.
Patrol and walk campus grounds to identify and deter suspicious persons, unauthorized individuals, or potential security threats.
Enforce the program’s designated single point of entry for outside guests and verify their identity and purpose before granting access.
Supervise and guide students during after-school activities to support their safety and well-being.
Assist with participant sign-in and sign-out, ensuring accurate documentation and compliance with program policies.
Enforce program rules and policies, address disruptive or inappropriate behavior calmly and professionally, and follow disciplinary procedures.
Respond promptly and appropriately to campus incidents, accidents, and emergencies according to established protocols.
Communicate with program staff, school personnel, parents or guardians, and other stakeholders about safety concerns, incidents, and program updates.
Document and report incidents, accidents, and disciplinary actions accurately while maintaining confidentiality and following program policies.
Ensure security equipment, including cameras, radios, and emergency systems, is in working order and promptly report facility or equipment maintenance issues.
Build positive relationships with students, staff, parents or guardians, and community members to promote trust, respect, and collaboration.
Execute Association protocols and performance metrics, support team performance, and contribute to reducing cancellations.
Provide customer service and perform administrative duties such as scheduling and payroll.