Campus IT Specialist

Boldyn Networks•Eureka College, IL

18h•Onsite

About The Position

Passionate about supporting technology in a fast-paced educational environment? As a Campus IT Specialist, you’ll play a vital role in ensuring seamless IT operations for faculty, staff, and students. This position blends hands-on technical support with backend system administration, enabling a reliable and efficient campus technology environment. You’ll manage a wide range of IT services—from troubleshooting end-user issues to maintaining system performance and supporting critical infrastructure. Working across multiple platforms and systems, you’ll contribute to operational excellence and help create a technology experience that supports learning and collaboration.

Requirements

Proven experience as a help desk technician or in a technical support role
Strong working knowledge of office automation tools and remote support technologies
Solid understanding of computer systems, mobile devices, and common IT products
Ability to diagnose and resolve technical issues effectively
Excellent communication and interpersonal skills
Customer-focused mindset with a calm and professional approach under pressure
Ability to perform physical tasks including lifting up to 50 lbs., standing, walking, and working in various environments
Ability to use tools and equipment for installation and repair tasks
Willingness to move, bend, climb, and work around obstacles as needed

Nice To Haves

Relevant certifications (e.g., ITIL, CompTIA Network+, Microsoft Certified Systems Administrator) are a plus

Responsibilities

Handling a broad range of IT tasks, including network support, system administration, and advanced technical troubleshooting
Providing both end-user support and backend system support to maintain overall IT infrastructure performance
Managing ticket intake, prioritization, and resolution to meet service expectations
Installing and configuring software and hardware across campus environments
Monitoring system and network performance to identify and resolve issues proactively
Performing troubleshooting, repairs, and data restoration activities
Conducting system maintenance tasks, including backups and performance optimization
Managing licenses, updates, and system upgrade schedules
Supporting IT projects such as system upgrades, network expansion, and technology integration initiatives
Assisting in the creation and implementation of IT policies and best practices
Working with educational platforms such as Jenzabar, Canvas, and other learning technologies
Documenting processes, solutions, and system configurations for knowledge sharing
Continuously learning new technologies and sharing knowledge with colleagues and users