Campus Support Specialist

Highlands College•Mountain Brook, AL

2d•Onsite

About The Position

The Campus Support Specialist is responsible for supporting and maintaining all campus technology and event-related systems. This role plays a critical part in ensuring a seamless technological experience across campus environments, including learning studios, labs, meeting rooms, and event spaces. It exists to uphold Highlands College’s commitment to excellence in education and operations by proactively supporting technology that empowers students, faculty, and teammates. Serve on the front lines of the Technology Help Desk, responding to technical issues with urgency, clarity, and care to minimize disruption to teammate workflow and student learning. Provide support for core academic and administrative platforms, including Microsoft 365; enterprise student systems (Student Information System and Student Portal, Reach CRM, Apply, Succeed, Engage, and Portfolio); and instructional tools such as Respondus, Turnitin, and VitalSource. Collaborate with Technology Solutions teammates to ensure proactive maintenance and support of all student-facing hardware and software. Maintain clear and accurate records of support tickets, resolutions, and recurring trends to inform continuous improvement of student technology services. Develop and share clear, user-friendly documentation or training resources when common student issues emerge, supporting teammate and student independence and effective technology use. Engage teammates and students with professionalism, respect, integrity, and Christ-like character in every interaction. Support for teammate and student devices in alignment with established device management systems, security standards, and college policies.

Requirements

Strong understanding of QSYS Designer, Crestron, and Dante.
Familiarity with AV systems, wireless presentation devices, and M365 suite.
Understanding of instructional technologies and campus infrastructure.
Associate degree required; bachelor’s degree in a technology-related field preferred.
Technical certifications are a plus (e.g., CompTIA, AVIXA) or a willingness to obtain.
Minimum 1–2 years of experience in technology support or campus-based technical roles.
Experience supporting events or working in a higher education environment is a plus.
Must demonstrate a high level of customer service.
Able to diagnose and resolve technical issues independently.
Ability to communicate complex technical concepts clearly.
Comfortable lifting equipment and working in event-style setups.
Strong attention to detail.
Customer service focused.
Technical curiosity and willingness to learn.
Energetic and proactive, with a servant-leader mindset.
Patient and calm under pressure, with a solutions-oriented approach.
Encourages and supports collaboration among teams.
Clearly communicate technical processes and solutions in simple language.
Diagnose and resolve basic hardware/software problems with efficiency.
Manage multiple tasks and maintain composure in fast-paced environments.
Work independently while collaborating effectively with teammates.
Familiarity with Microsoft 365, Apple device configuration, and basic troubleshooting.
Understanding of learning management systems and digital learning tools.
Working knowledge of safe data practices and responsible handling of student information.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, Education, or a related field required.
Equivalent professional experience may be considered in place of a degree.
Prior experience with technology support or help desk preferred.
Experience working in an academic or hybrid IT environment is a plus.

Nice To Haves

Bachelor’s degree in a technology-related field preferred.
Technical certifications are a plus (e.g., CompTIA, AVIXA) or a willingness to obtain.
Experience supporting events or working in a higher education environment is a plus.
Experience working in an academic or hybrid IT environment is a plus.

Responsibilities

Maintain and troubleshoot campus technologies across various environments including learning studios, labs, residence halls, and meeting spaces.
Provide on-site support for technology during college events and pillar gatherings.
Ensure all technology setups (e.g., projectors, displays, conferencing tools) are fully functional and optimized for use.
Assist with regular inspection and maintenance of deployed equipment to prevent downtime.
Collaborate with team members from Technology Solutions and Educational Technology to ensure smooth operation of systems.
Respond to and resolve support requests related to campus technology in a timely and professional manner.
Set up and tear down technology for events as needed.
Maintain accurate documentation and inventory of hardware used in campus spaces.
Train teammates and students on the proper use of supported technology when needed.
Provide support for core academic and administrative platforms, including Microsoft 365; enterprise student systems (Student Information System and Student Portal, Reach CRM, Apply, Succeed, Engage, and Portfolio); and instructional tools such as Respondus, Turnitin, and VitalSource.
Collaborate with Technology Solutions teammates to ensure proactive maintenance and support of all student-facing hardware and software.
Maintain clear and accurate records of support tickets, resolutions, and recurring trends to inform continuous improvement of student technology services.
Develop and share clear, user-friendly documentation or training resources when common student issues emerge, supporting teammate and student independence and effective technology use.
Engage teammates and students with professionalism, respect, integrity, and Christ-like character in every interaction.
Support for teammate and student devices in alignment with established device management systems, security standards, and college policies.
Provide technical expertise to other team members and departments.
Influence outcomes by recommending improvements based on data and systems knowledge.
Collaborate on cross-functional projects that enhance the technology environment college-wide.